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~isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Lee, Jin-soo"
~subject:"Customer satisfaction"
~subject:"Dienstleistungsqualität"
~subject:"Hotel industry"
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Dienstleistungsqualität
Hotel industry
Kundenzufriedenheit
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Service quality
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Air transport
1
Airline
1
Airline attributes
1
Airline industry
1
And service satisfaction
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Asymmetric effects
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Beziehungsmarketing
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Deregulation
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Internationaler Tourismus
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Loyalty program
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Produktqualität
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Lee, Jin-soo
Ghazali Musa
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Han, Heesup
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Albayrak, Tahir
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Caber, Meltem
3
Chung, Namho
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Sedigheh Moghavvemi
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Managing service quality : MSQ ; an international journal
Tourism management : research, policies, practice
International journal of contemporary hospitality management
3
Journal of travel and tourism marketing
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
International journal of hospitality management
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
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ECONIS (ZBW)
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Does love become hate or forgiveness after a double deviation? : the case of hotel loyalty program members
Lee, Jin-soo
;
Kim, Jungkeun
;
Hwang, Jinsoo
;
Cui, Yuanyuan
- In:
Tourism management : research, policies, practice
84
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012494600
Saved in:
2
Honeymoon tourism : exploring must-be, hybrid and value-added quality attributes
Lee, Jin-soo
;
Pipatpong Fakfare
;
Han, Heesup
- In:
Tourism management : research, policies, practice
76
(
2020
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012137781
Saved in:
3
Understanding the dynamics of the quality of airline service attributes : satisfiers and dissatisfiers
Park, Sangwon
;
Lee, Jin-soo
;
Nicolau, Juan L.
- In:
Tourism management : research, policies, practice
81
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012297610
Saved in:
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