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~isPartOf:"Managing service quality : MSQ ; an international journal"
~person:"Edvardsson, Bo"
~person:"Homburg, Christian"
~person:"Mattila, Anna S."
~subject:"Beschwerdemanagement"
~subject:"Kundenorientierung"
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Edvardsson, Bo
Homburg, Christian
Mattila, Anna S.
Larivière, Bart
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Managing service quality : MSQ ; an international journal
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
6
International journal of hospitality management
5
Wissenschaftliche Arbeitspapiere / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
5
The journal of services marketing
4
Journal of hospitality marketing & management
3
Journal of service management
3
Reihe: Management-Know-how / M : praxisnah und aktuell
3
Journal of business research : JBR
2
Journal of service research
2
Management Know-how
2
Series on technology management
2
Services marketing quarterly
2
Die Betriebswirtschaft : DBW
1
International journal of contemporary hospitality management
1
International journal of retail & distribution management
1
Journal of global marketing
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of international consumer marketing
1
Journal of marketing
1
Journal of retailing
1
Journal of the Academy of Marketing Science
1
Management von Kundenbeziehungen : Perspektiven - Analysen - Strategien - Instrumente : Manfred Bruhn zum 60. Geburtstag
1
Marketing letters : a journal of research in marketing
1
Neue betriebswirtschaftliche Forschung : Nbf
1
Perspektiven der marktorientierten Unternehmensführung : Arbeiten aus dem Institut für Marktorientierte Unternehmensführung der Universität Mannheim
1
Routledge series in management, organization and society
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The service industries journal
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ECONIS (ZBW)
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1
Complex service recovery processes : how to avoid triple deviation
Edvardsson, Bo
;
Tronvoll, Bård
;
Höykinpuro, Ritva
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
4
,
pp. 331-349
Persistent link: https://www.econbiz.de/10009266595
Saved in:
2
A DIP-construct of perceived justice in negative service encounters and complaint handling in the Norwegian tourism industry
Svari, Sander
;
Svensson, Göran
;
Slåtten, Terje
; …
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
1
,
pp. 26-45
Persistent link: https://www.econbiz.de/10003940603
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