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~isPartOf:"Managing service quality : MSQ ; an international journal"
~person:"Gebauer, Heiko"
~person:"Kowalkowski, Christian"
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Managing service quality : MSQ ; an international journal
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Internalisation or externalisation? : examining organisational arrangements for industrial services
Kowalkowski, Christian
;
Kindström, Daniel
;
Witell, Lars
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
4
,
pp. 373-391
Persistent link: https://www.econbiz.de/10009266593
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