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~isPartOf:"Managing service quality : MSQ ; an international journal"
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Customer satisfaction
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Dienstleistungsqualität
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Financial services
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Gerechtigkeit
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Managing service quality : MSQ ; an international journal
International journal of project management : the journal of The International Project Management Association
6
Project management journal : PMJ
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IEEE transactions on engineering management : EM
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
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The impact of financial services quality and fairness on customer satisfaction
Chen, Houn-gee
;
Liu, Julie Yu-chih
;
Sheu, Tsong Shin
; …
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
4
,
pp. 399-421
Persistent link: https://www.econbiz.de/10009581774
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