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~isPartOf:"Managing service quality : MSQ ; an international journal"
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Managing service quality : MSQ ; an international journal
European Management Journal
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Long range planning : LRP ; international journal of strategic management
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The Columbia journal of world business : publ. quarterly by the Columbia University Graduate School of Business
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Customer-minded growth through services
Vandermerwe, Sandra
- In:
Managing service quality : MSQ ; an international journal
13
(
2003
)
4
,
pp. 262-266
Persistent link: https://www.econbiz.de/10007158635
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