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~isPartOf:"Managing service quality : MSQ ; an international journal"
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Managing service quality : MSQ ; an international journal
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Managing technology and innovation : an introduction
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Service excellence from the employees' point of view: the role of first line supervisors
Hartog, Deanne N.Den
;
Verburg, Robert M.
- In:
Managing service quality : MSQ ; an international journal
12
(
2002
)
3
,
pp. 159-164
Persistent link: https://www.econbiz.de/10007166481
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