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~isPartOf:"Manufacturing & service operations management : M & SOM"
~isPartOf:"Production and operations management : an international journal of the Production and Operations Management Society"
~subject:"Hospital"
~subject:"healthcare management"
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Search: "Dienstleistungsqualität"
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Hospital
healthcare management
Dienstleistungsqualität
61
Service quality
61
Gesundheitsversorgung
20
Health care
20
Krankenhaus
19
Gesundheitswesen
17
Health care system
17
Quality management
17
Qualitätsmanagement
17
Consumer behaviour
15
Konsumentenverhalten
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service operations
14
Beziehungsmarketing
13
Relationship marketing
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Customer satisfaction
12
Kundenzufriedenheit
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service quality
9
Product quality
8
Produktqualität
8
Patienten
7
Patients
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Queueing theory
7
Warteschlangentheorie
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Competition
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Wettbewerb
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Preismanagement
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Pricing strategy
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Customer service
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Dienstleistung
4
E-commerce
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Electronic Commerce
4
Game theory
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Kundenservice
4
Lieferantenmanagement
4
Scheduling problem
4
Scheduling-Verfahren
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Services
4
Spieltheorie
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21
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Kc, Diwas Singh
2
Liu, Nan
2
Aflaki, Sam
1
Akan, Mustafa
1
Anderson, David
1
Andritsos, Dimitrios A.
1
Ayer, Turgay
1
Ayvaci, Mehmet Ulvi Saygi
1
Bichescu, Bogdan
1
Bolling, Steven F.
1
Bretthauer, Kurt M.
1
Cakici, Ozden Engin
1
Chandrasekaran, Aravind
1
Côté, Murray J.
1
Dai, Tinglong
1
Fazzalari, Franco L.
1
Gao, Guodong
1
Golden, Bruce
1
Goradia, Deepa
1
Gupta, Diwakar
1
Hilafu, Haileab
1
Hopp, Wallace J.
1
Hu, Kejia
1
Kong, Lu
1
LaGanga, Linda R.
1
Lahiri, Atanu
1
Lan, Yingchao
1
Lawrence, Stephen R.
1
Li, Jun
1
Li, Yuanchen
1
Lu, Lauren Xiaoyuan
1
Lu, Susan Feng
1
Mills, Alex F.
1
Osadchiy, Nikolay
1
Raghunathan, Srinivasan
1
Rajagopalan, Sampath
1
Ren, Zhong Justin
1
Salzarulo, Peter A.
1
Schultz, Kenneth L.
1
Seidmann, Abraham
1
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Manufacturing & service operations management : M & SOM
Production and operations management : an international journal of the Production and Operations Management Society
Health care management review : HCM review
73
International journal of hospitality management
54
Journal of health economics
41
Journal of health organization and management
36
Working paper / National Bureau of Economic Research, Inc.
36
Quality management journal : QMJ
34
NBER working paper series
33
NBER Working Paper
30
Health marketing quarterly
23
Health economics
22
International journal of contemporary hospitality management
20
The TQM journal : the international review of organizational improvement
20
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
19
Management science : journal of the Institute for Operations Research and the Management Sciences
18
International journal of productivity and quality management : IJPQM
17
Journal of hospitality marketing & management
17
International journal of pharmaceutical and healthcare marketing : IJPHM
16
Health care management science
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
Ruhr economic papers
14
The service industries journal
14
Total quality management & business excellence
14
The European journal of health economics
13
Discussion paper / Centre for Economic Policy Research
12
International journal of quality & reliability management
11
International journal of quality and service sciences
11
Production and operations management : the flagship research journal of the Production and Operations Management Society
11
Tourism management : research, policies, practice
11
CHE research paper
10
Discussion paper series / IZA
10
International journal of health care finance and economics
10
Health economics review
9
Journal of business research : JBR
9
Journal of travel and tourism marketing
9
Technological forecasting & social change : an international journal
9
European journal of operational research : EJOR
8
International journal of production research
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
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ECONIS (ZBW)
21
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1
Effects of hospital-acquired conditions on readmission risk : the mediating role of length of stay
Bichescu, Bogdan
;
Hilafu, Haileab
- In:
Manufacturing & service operations management : M & SOM
25
(
2023
)
4
,
pp. 1603-1621
Persistent link: https://www.econbiz.de/10014328895
Saved in:
2
Does social media dominate government report cards in influencing nursing home demand?
Li, Yuanchen
;
Lu, Lauren Xiaoyuan
;
Lu, Susan Feng
- In:
Manufacturing & service operations management : M & SOM
25
(
2023
)
6
,
pp. 2085-2105
Persistent link: https://www.econbiz.de/10014437610
Saved in:
3
The business of healthcare : the role of physician integration in bundled payments
Vlachý, Jan
;
Ayer, Turgay
;
Ayvaci, Mehmet Ulvi Saygi
; …
- In:
Manufacturing & service operations management : M & SOM
25
(
2023
)
3
,
pp. 996-1012
Persistent link: https://www.econbiz.de/10014302831
Saved in:
4
Payment models to coordinate healthcare providers with partial attribution of outcome costs
Rajagopalan, Sampath
;
Tong, Chunyang
- In:
Manufacturing & service operations management : M & SOM
24
(
2022
)
1
,
pp. 600-616
Persistent link: https://www.econbiz.de/10012818790
Saved in:
5
Collaboration structures in integrated healthcare delivery systems : an exploratory study of accountable care organizations
Lan, Yingchao
;
Chandrasekaran, Aravind
;
Goradia, Deepa
; …
- In:
Manufacturing & service operations management : M & SOM
24
(
2022
)
3
,
pp. 1796-1820
Persistent link: https://www.econbiz.de/10013271106
Saved in:
6
Service chains' operational strategies : standardization or customization? : evidence from the nursing home industry
Kong, Lu
;
Hu, Kejia
;
Verma, Rohit
- In:
Manufacturing & service operations management : M & SOM
24
(
2022
)
6
,
pp. 3099-3116
Persistent link: https://www.econbiz.de/10014299352
Saved in:
7
On the role of teletriage in healthcare demand management
Cakici, Ozden Engin
;
Mills, Alex F.
- In:
Manufacturing & service operations management : M & SOM
23
(
2021
)
6
,
pp. 1483-1504
Persistent link: https://www.econbiz.de/10012695713
Saved in:
8
Using patient-specific quality information to unlock hidden healthcare capabilities
Wang, Guihua
;
Li, Jun
;
Hopp, Wallace J.
;
Fazzalari, …
- In:
Manufacturing & service operations management : M & SOM
21
(
2019
)
3
,
pp. 582-601
Persistent link: https://www.econbiz.de/10012102847
Saved in:
9
Benefits of surgical smoothing and spare capacity : an econometric analysis of patient flow
Kc, Diwas Singh
;
Terwiesch, Christian
- In:
Production and operations management : an international …
26
(
2017
)
9
,
pp. 1663-1684
Persistent link: https://www.econbiz.de/10011747367
Saved in:
10
Imaging room and beyond : the underlying economics behind physicians' test-ordering behavior in outpatient services
Dai, Tinglong
;
Akan, Mustafa
;
Tayur, Sridhar
- In:
Manufacturing & service operations management : M & SOM
19
(
2017
)
1
,
pp. 99-113
Persistent link: https://www.econbiz.de/10011669520
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