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~isPartOf:"Manufacturing & service operations management : M & SOM"
~isPartOf:"The European journal of health economics : HEPAC ; health economics in prevention and care"
~subject:"Hospital"
~subject:"healthcare management"
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Search: "Dienstleistungsqualität"
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Hospital
healthcare management
Dienstleistungsqualität
56
Service quality
56
Krankenhaus
24
Gesundheitsversorgung
20
Health care
20
Gesundheitswesen
15
Health care system
15
Quality management
11
Qualitätsmanagement
11
service operations
11
Product quality
9
Produktqualität
9
Beziehungsmarketing
8
Consumer behaviour
8
Konsumentenverhalten
8
Relationship marketing
8
Competition
7
Wettbewerb
7
Customer satisfaction
6
Kundenzufriedenheit
6
Hospital costs
5
Krankenhauskosten
5
Physicians
5
Queueing theory
5
Warteschlangentheorie
5
service quality
5
Ärzte
5
Domestic care
4
Gesundheitskosten
4
Health care costs
4
Häusliche Pflege
4
Quality of care
4
Call centre
3
Callcenter
3
Customer service
3
Deutschland
3
Experiment
3
Game theory
3
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26
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26
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26
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English
26
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Aiura, Hiroshi
1
Akan, Mustafa
1
Ali, Manhal
1
Ayer, Turgay
1
Ayvaci, Mehmet Ulvi Saygi
1
Baji, Petra
1
Bauvin, Eric
1
Bech, Mickael
1
Beukers, Puck D. C.
1
Bichescu, Bogdan
1
Bolling, Steven F.
1
Boncz, Imre
1
Brito Fernandes, Óscar
1
Cakici, Ozden Engin
1
Castelli, Christel
1
Chandrasekaran, Aravind
1
Croes, R. R.
1
Dai, Tinglong
1
Elek, Petér S.
1
Fazzalari, Franco L.
1
Fichera, Eleonora
1
Ghislandi, Simone
1
Goradia, Deepa
1
Gravelle, Hugh
1
Gulácsi, László
1
Gupta, Diwakar
1
Gyrd-Hansen, Dorte
1
Hilafu, Haileab
1
Hopp, Wallace J.
1
Hu, Kejia
1
Hvenegaard, Anne
1
Kemp, Ron
1
Klazinga, Niek
1
Kong, Lu
1
Kopetsch, Thomas
1
Krabbe-Alkemade, Y. J. F. M.
1
Kringos, Dionne
1
Kristensen, Søren Rud
1
Lahiri, Atanu
1
Lan, Yingchao
1
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Published in...
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Manufacturing & service operations management : M & SOM
The European journal of health economics : HEPAC ; health economics in prevention and care
Health care management review : HCM review
73
International journal of hospitality management
54
Journal of health economics
41
Journal of health organization and management
36
Working paper / National Bureau of Economic Research, Inc.
36
Quality management journal : QMJ
34
NBER working paper series
33
NBER Working Paper
30
Health marketing quarterly
23
Health economics
22
International journal of contemporary hospitality management
20
The TQM journal : the international review of organizational improvement
20
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
19
Management science : journal of the Institute for Operations Research and the Management Sciences
18
International journal of productivity and quality management : IJPQM
17
Journal of hospitality marketing & management
17
International journal of pharmaceutical and healthcare marketing : IJPHM
16
Health care management science
15
Ruhr economic papers
14
The service industries journal
14
Total quality management & business excellence
14
The European journal of health economics
13
Discussion paper / Centre for Economic Policy Research
12
International journal of quality & reliability management
11
International journal of quality and service sciences
11
Production and operations management : the flagship research journal of the Production and Operations Management Society
11
Tourism management : research, policies, practice
11
CHE research paper
10
Discussion paper series / IZA
10
International journal of health care finance and economics
10
Production and operations management : an international journal of the Production and Operations Management Society
10
Health economics review
9
Journal of business research : JBR
9
Journal of travel and tourism marketing
9
Technological forecasting & social change : an international journal
9
European journal of operational research : EJOR
8
International journal of production research
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
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ECONIS (ZBW)
26
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1
Effects of hospital-acquired conditions on readmission risk : the mediating role of length of stay
Bichescu, Bogdan
;
Hilafu, Haileab
- In:
Manufacturing & service operations management : M & SOM
25
(
2023
)
4
,
pp. 1603-1621
Persistent link: https://www.econbiz.de/10014328895
Saved in:
2
Does social media dominate government report cards in influencing nursing home demand?
Li, Yuanchen
;
Lu, Lauren Xiaoyuan
;
Lu, Susan Feng
- In:
Manufacturing & service operations management : M & SOM
25
(
2023
)
6
,
pp. 2085-2105
Persistent link: https://www.econbiz.de/10014437610
Saved in:
3
The business of healthcare : the role of physician integration in bundled payments
Vlachý, Jan
;
Ayer, Turgay
;
Ayvaci, Mehmet Ulvi Saygi
; …
- In:
Manufacturing & service operations management : M & SOM
25
(
2023
)
3
,
pp. 996-1012
Persistent link: https://www.econbiz.de/10014302831
Saved in:
4
Payment models to coordinate healthcare providers with partial attribution of outcome costs
Rajagopalan, Sampath
;
Tong, Chunyang
- In:
Manufacturing & service operations management : M & SOM
24
(
2022
)
1
,
pp. 600-616
Persistent link: https://www.econbiz.de/10012818790
Saved in:
5
Collaboration structures in integrated healthcare delivery systems : an exploratory study of accountable care organizations
Lan, Yingchao
;
Chandrasekaran, Aravind
;
Goradia, Deepa
; …
- In:
Manufacturing & service operations management : M & SOM
24
(
2022
)
3
,
pp. 1796-1820
Persistent link: https://www.econbiz.de/10013271106
Saved in:
6
Service chains' operational strategies : standardization or customization? : evidence from the nursing home industry
Kong, Lu
;
Hu, Kejia
;
Verma, Rohit
- In:
Manufacturing & service operations management : M & SOM
24
(
2022
)
6
,
pp. 3099-3116
Persistent link: https://www.econbiz.de/10014299352
Saved in:
7
On the role of teletriage in healthcare demand management
Cakici, Ozden Engin
;
Mills, Alex F.
- In:
Manufacturing & service operations management : M & SOM
23
(
2021
)
6
,
pp. 1483-1504
Persistent link: https://www.econbiz.de/10012695713
Saved in:
8
Inefficiencies in a healthcare system with a regulatory split of power : a spatial panel data analysis of avoidable hospitalisations in Austria
Renner, Anna-Theresa
- In:
The European journal of health economics : HEPAC ; …
21
(
2020
)
1
,
pp. 85-104
Persistent link: https://www.econbiz.de/10012221640
Saved in:
9
Investigating the geographic disparity in quality of care : the case of hospital readmission after acute myocardial infarction in Italy
Wang, Yuxi
;
Ghislandi, Simone
;
Torbica, Aleksandra
- In:
The European journal of health economics : HEPAC ; …
21
(
2020
)
8
,
pp. 1149-1168
Persistent link: https://www.econbiz.de/10012490496
Saved in:
10
Patient experiences with outpatient care in Hungary : results of an online population survey
Brito Fernandes, Óscar
;
Baji, Petra
;
Kringos, Dionne
; …
- In:
The European journal of health economics : HEPAC ; …
20
(
2019
),
pp. S79-S90
Persistent link: https://www.econbiz.de/10012060932
Saved in:
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