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~isPartOf:"Manufacturing & service operations management : M & SOM"
~subject:"Hospital"
~subject:"healthcare management"
~subject:"service quality"
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Search: "Dienstleistungsqualität"
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Hospital
healthcare management
service quality
Dienstleistungsqualität
33
Service quality
33
service operations
11
Gesundheitsversorgung
10
Health care
10
Quality management
10
Qualitätsmanagement
10
Krankenhaus
9
Beziehungsmarketing
8
Gesundheitswesen
8
Health care system
8
Relationship marketing
8
Consumer behaviour
7
Konsumentenverhalten
7
Customer satisfaction
6
Kundenzufriedenheit
6
Product quality
5
Produktqualität
5
Queueing theory
5
Warteschlangentheorie
5
Call centre
3
Callcenter
3
Competition
3
Customer service
3
Domestic care
3
Experiment
3
Game theory
3
Häusliche Pflege
3
Kundenservice
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Lieferantenmanagement
3
Preismanagement
3
Pricing strategy
3
Spieltheorie
3
Supplier relationship management
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Wettbewerb
3
quality management
3
Airline
2
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16
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English
16
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Afèche, Philipp
1
Akan, Mustafa
1
Araghi, Mojtaba
1
Ayer, Turgay
1
Ayvaci, Mehmet Ulvi Saygi
1
Baron, Opher
1
Batt, Robert J.
1
Bichescu, Bogdan
1
Bolling, Steven F.
1
Cakici, Ozden Engin
1
Chandrasekaran, Aravind
1
Dai, Tinglong
1
Fazzalari, Franco L.
1
Gopal, Anandasivam
1
Goradia, Deepa
1
Guo, Pengfei
1
Guo, Xiaomeng
1
Gupta, Diwakar
1
Haviv, Moshe
1
Hilafu, Haileab
1
Hopp, Wallace J.
1
Hu, Kejia
1
Jiang, Baojun
1
Kong, Lu
1
Lahiri, Atanu
1
Lan, Yingchao
1
Li, Jun
1
Li, Yuanchen
1
Lu, Lauren Xiaoyuan
1
Lu, Susan Feng
1
Luo, Zhenwei
1
Mankad, Shawn
1
Mejia, Jorge
1
Mills, Alex F.
1
Raghunathan, Srinivasan
1
Rajagopalan, Sampath
1
Seidmann, Abraham
1
Tayur, Sridhar
1
Tong, Chunyang
1
Tong, Jordan D.
1
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Manufacturing & service operations management : M & SOM
Health care management review : HCM review
73
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
62
International journal of hospitality management
54
Quality management journal : QMJ
49
International journal of productivity and quality management : IJPQM
44
Journal of health economics
41
Total quality management & business excellence
40
International journal of services and operations management
36
Journal of health organization and management
36
Working paper / National Bureau of Economic Research, Inc.
36
Journal of hospitality marketing & management
34
NBER working paper series
33
NBER Working Paper
30
The service industries journal
30
Health marketing quarterly
29
Cogent business & management
28
Services marketing quarterly
27
Management science : journal of the Institute for Operations Research and the Management Sciences
24
Health economics
22
International journal of contemporary hospitality management
20
The TQM journal : the international review of organizational improvement
20
International journal of services and operations management : IJSOM
19
International journal of services, economics and management
19
Journal of travel and tourism marketing
19
International journal of pharmaceutical and healthcare marketing : IJPHM
16
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
16
Health care management science
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
International journal of business information systems : IJBIS
14
Ruhr economic papers
14
Production and operations management : an international journal of the Production and Operations Management Society
13
Production and operations management : the flagship research journal of the Production and Operations Management Society
13
The European journal of health economics
13
Discussion paper / Centre for Economic Policy Research
12
International journal of business excellence : IJBEX
12
International journal of production research
11
International journal of quality & reliability management
11
International journal of quality and service sciences
11
Tourism management : research, policies, practice
11
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ECONIS (ZBW)
16
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1
Signaling service quality through queue disclosure
Guo, Pengfei
;
Haviv, Moshe
;
Luo, Zhenwei
;
Wang, Yulan
- In:
Manufacturing & service operations management : M & SOM
25
(
2023
)
2
,
pp. 543-562
Persistent link: https://www.econbiz.de/10014302135
Saved in:
2
Effects of hospital-acquired conditions on readmission risk : the mediating role of length of stay
Bichescu, Bogdan
;
Hilafu, Haileab
- In:
Manufacturing & service operations management : M & SOM
25
(
2023
)
4
,
pp. 1603-1621
Persistent link: https://www.econbiz.de/10014328895
Saved in:
3
Does social media dominate government report cards in influencing nursing home demand?
Li, Yuanchen
;
Lu, Lauren Xiaoyuan
;
Lu, Susan Feng
- In:
Manufacturing & service operations management : M & SOM
25
(
2023
)
6
,
pp. 2085-2105
Persistent link: https://www.econbiz.de/10014437610
Saved in:
4
Inventory sharing under service competition
Guo, Xiaomeng
;
Jiang, Baojun
- In:
Manufacturing & service operations management : M & SOM
25
(
2023
)
6
,
pp. 2333-2351
Persistent link: https://www.econbiz.de/10014437704
Saved in:
5
The business of healthcare : the role of physician integration in bundled payments
Vlachý, Jan
;
Ayer, Turgay
;
Ayvaci, Mehmet Ulvi Saygi
; …
- In:
Manufacturing & service operations management : M & SOM
25
(
2023
)
3
,
pp. 996-1012
Persistent link: https://www.econbiz.de/10014302831
Saved in:
6
Payment models to coordinate healthcare providers with partial attribution of outcome costs
Rajagopalan, Sampath
;
Tong, Chunyang
- In:
Manufacturing & service operations management : M & SOM
24
(
2022
)
1
,
pp. 600-616
Persistent link: https://www.econbiz.de/10012818790
Saved in:
7
Collaboration structures in integrated healthcare delivery systems : an exploratory study of accountable care organizations
Lan, Yingchao
;
Chandrasekaran, Aravind
;
Goradia, Deepa
; …
- In:
Manufacturing & service operations management : M & SOM
24
(
2022
)
3
,
pp. 1796-1820
Persistent link: https://www.econbiz.de/10013271106
Saved in:
8
Service chains' operational strategies : standardization or customization? : evidence from the nursing home industry
Kong, Lu
;
Hu, Kejia
;
Verma, Rohit
- In:
Manufacturing & service operations management : M & SOM
24
(
2022
)
6
,
pp. 3099-3116
Persistent link: https://www.econbiz.de/10014299352
Saved in:
9
Service quality using text mining : measurement and consequences
Mejia, Jorge
;
Mankad, Shawn
;
Gopal, Anandasivam
- In:
Manufacturing & service operations management : M & SOM
23
(
2021
)
6
,
pp. 1354-1372
Persistent link: https://www.econbiz.de/10012695656
Saved in:
10
On the role of teletriage in healthcare demand management
Cakici, Ozden Engin
;
Mills, Alex F.
- In:
Manufacturing & service operations management : M & SOM
23
(
2021
)
6
,
pp. 1483-1504
Persistent link: https://www.econbiz.de/10012695713
Saved in:
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