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~isPartOf:"Measuring business excellence : the journal of organizational performance management"
~person:"Shahin, Arash"
~person:"Sharma, Piyush"
~person:"Staiger, Douglas"
~subject:"Dienstleistungsqualität"
~subject:"Interkulturelles Management"
~subject:"Konsumentenverhalten"
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Dienstleistungsqualität
Interkulturelles Management
Konsumentenverhalten
Iran
2
Service quality
2
Customer satisfaction
1
Customer service
1
EFQM
1
EFQual
1
EU countries
1
EU-Staaten
1
Isfahan Province gas company
1
Kommunale Abfallwirtschaft
1
Kreislaufwirtschaft
1
Kundenservice
1
Kundenzufriedenheit
1
Model
1
Municipal waste management
1
Quality management
1
Qualitätsmanagement
1
Recycling
1
ServQual approach
1
Service quality gaps
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Shahin, Arash
Sharma, Piyush
Staiger, Douglas
Aggelopoulos, Stamatis
1
Attafar, Ali
1
Balouei Jamkhaneh, Hadi
1
Briault, Steve
1
Cemohorsky, Petr
1
Che Aniza Che Wel
1
Corso, Mariano
1
Gastaldi, Luca
1
Hosseini Cheryani, Sayedeh Zahra
1
Kontogeorgos, Achilleas
1
Lasrado, Flevy
1
Leen, Jasmine Yeap Ai
1
Lettieri, Emanuele
1
Masella, Cristina
1
Meekings, Alan
1
Nor Asiah Omar
1
Norzalita Abd Aziz
1
Samea, Monireh
1
Syed Shah Alam
1
Thurasamy Ramayah
1
Tselempis, Dimitrios
1
Voráček, Jan
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Measuring business excellence : the journal of organizational performance management
International journal of productivity and quality management : IJPQM
10
The journal of services marketing
9
NBER Working Paper
7
Working paper / National Bureau of Economic Research, Inc.
6
International journal of services and operations management
3
NBER working paper series
3
The TQM journal : the international review of organizational improvement
3
The journal of economic perspectives : EP ; a journal of the American Economic Association
3
International journal of quality & reliability management
2
Journal of business research : JBR
2
Journal of retailing and consumer services
2
Journal of service management
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
A Research Agenda for Service Marketing
1
Annual review of economics
1
Benchmarking : an international journal
1
Branding and sustainable competitive advantage : building virtual presence
1
Brookings papers on education policy
1
Brookings-Wharton papers on urban affairs
1
Economics of education review
1
Frontiers in health policy research
1
International journal of business information systems : IJBIS
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of international consumer marketing
1
Journal of management research
1
Journal of service research : JSR
1
Journal of service theory and practice : JSTP
1
The American economic review
1
The changing hospital industry : comparing not-for-profit and for-profit institutions
1
The international journal of productivity and performance management
1
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EFQMQual : evaluating the implementation of the European quality award based on the concepts of model of service quality gaps and ServQual approach
Shahin, Arash
;
Balouei Jamkhaneh, Hadi
;
Hosseini …
- In:
Measuring business excellence : the journal of …
18
(
2014
)
3
,
pp. 38-56
Persistent link: https://www.econbiz.de/10010417499
Saved in:
2
An integrated approach for service quality and effectiveness immprovement with a case study in the recycling pavilion service process of Isfahan municipality
Shahin, Arash
;
Attafar, Ali
;
Samea, Monireh
- In:
Measuring business excellence : the journal of …
16
(
2012
)
3
,
pp. 84-99
Persistent link: https://www.econbiz.de/10009671258
Saved in:
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