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~isPartOf:"Meddelanden från Svenska Handelshögskolan"
~language:"ces"
~language:"eng"
~language:"fin"
~language:"hun"
~language:"lav"
~language:"zho"
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Dienstleistung
13
Services
9
Product quality
4
Produktqualität
4
Theorie
4
Theory
4
Consumer behaviour
2
Konsumentenverhalten
2
Productivity
2
Produktivität
2
Wettbewerb
2
Absatz
1
Arzneimittelhandel
1
Competition
1
Customer value
1
Dienstleistungen
1
Dienstleistungsgewerbe
1
E-commerce
1
Economic model
1
Electronic Commerce
1
Helsinki
1
Kundenwert
1
Management
1
Measurement
1
Messung
1
Privatisierung
1
Privatization
1
Produktivitätsmessung
1
Prozessmanagement
1
Qualitätsmanagement
1
Schweden
1
Strategische Planung
1
Sweden
1
Technischer Fortschritt
1
Technological change
1
Time
1
Unternehmenskooperation
1
Werbung
1
Wirtschaftsmodell
1
Zeit
1
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Book / Working Paper
13
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Arbeitspapier
8
Graue Literatur
8
Non-commercial literature
8
Working Paper
8
Language
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Czech
English
Finnish
Hungarian
Latvian
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Author
All
Ojasalo, Katri
3
Ekholm, Viveka
2
Grönroos, Christian
2
Holmlund, Maria
2
Kock, Sören
2
Liljander, Veronica
2
Strandvik, Tore
2
Wrange, Kim
2
Isoniemi, Kristina
1
Snellman, Kaisa
1
Stenbacka, Rune
1
Storbacka, Kaj
1
Tombak, Mihkel M.
1
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Svenska Handelshögskolan <Helsinki>
2
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Meddelanden från Svenska Handelshögskolan
The service industries journal
66
The journal of services marketing
61
Journal of service management
59
Journal of business research : JBR
55
Journal of service research : JSR
44
SpringerLink / Bücher
31
Services marketing quarterly
27
Industrial marketing management : the international journal for industrial and high-tech firms
26
International journal of production economics
24
Journal of retailing and consumer services
24
The journal of business & industrial marketing
22
International journal of services technology and management
21
Journal of service research
21
Working Paper
21
International journal of hospitality management
19
Service business
19
Working paper / National Bureau of Economic Research, Inc.
18
European journal of operational research : EJOR
17
The science of service systems
17
European journal of marketing : EJM
15
European review of service economics and management
15
Handbook of service science ; [Vol. 1]
15
International journal of services and operations management
15
The handbook of innovation and services : a multi-disciplinary perspective
15
ZEW Discussion Papers
15
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
14
Management science : journal of the Institute for Operations Research and the Management Sciences
14
Working Papers / eSocialSciences
14
Working paper
14
Discussion paper / Centre for Economic Policy Research
13
NBER working paper series
13
International journal of quality and service sciences
12
NBER Working Paper
12
International journal of contemporary hospitality management
11
International journal of services and standards
11
Journal of marketing
11
Managing service quality : MSQ ; an international journal
11
Research policy : policy, management and economic studies of science, technology and innovation
11
Service science, management and engineering : education for the 21st Century
11
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ECONIS (ZBW)
9
USB Cologne (EcoSocSci)
4
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1
Service productivity : toward a conceptualisation of the transformation of inputs into customer value in services
Grönroos, Christian
(
contributor
); …
-
2000
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001536013
Saved in:
2
What is a virtual service? : Broadening the perspective on technology-based services
Isoniemi, Kristina
(
contributor
); …
-
2000
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001536545
Saved in:
3
Measuring service productivity
Ojasalo, Katri
-
1997
Persistent link: https://www.econbiz.de/10000970276
Saved in:
4
Measuring service productivity
Ojasalo, Katri
-
1997
Persistent link: https://www.econbiz.de/10004715449
Saved in:
5
Tjänstekartläggning i fokus
Ekholm, Viveka
;
Wrange, Kim
-
1996
Persistent link: https://www.econbiz.de/10000945150
Saved in:
6
Towards a multilevel service process chart : empirical findings from a pharmaceutical service
Ekholm, Viveka
;
Wrange, Kim
-
1996
Persistent link: https://www.econbiz.de/10004661799
Saved in:
7
Time-based competition and the privatization of services
Stenbacka, Rune
-
1993
Persistent link: https://www.econbiz.de/10000147084
Saved in:
8
The relation between service quality, satisfaction and intentions
Liljander, Veronica
-
1992
Persistent link: https://www.econbiz.de/10000136347
Saved in:
9
Estimating zones of tolerance in perceived servic quality and perceived servic value
Liljander, Veronica
-
1992
Persistent link: https://www.econbiz.de/10000136351
Saved in:
10
Quality-based service as an establishing strategy in business networks
Holmlund, Maria
-
1992
Persistent link: https://www.econbiz.de/10000136353
Saved in:
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