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Call centre
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Erlang-C
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Staffing
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Theory
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Bayes-Statistik
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Bayesian inference
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Call center pooling
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Call center staffing
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Cooperative game
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Crew scheduling
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Estimation theory
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Exact asymptotics
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Kooperatives Spiel
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M/M/s queue
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Multi-timescale model
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Overdispersion
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Personaleinsatzplanung
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Quality-of-service
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Queue discipline
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Queueing systems
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Queueing theory
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Schätztheorie
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Service level
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Service systems
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Shapley value
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Shapley-Wert
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Square-root safety staffing rule
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Square-root staffing
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Stochastic process
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Stochastic programming
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Stochastischer Prozess
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Waiting time
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Warteschlangentheorie
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Mehrotra, Vijay
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Morton, David P.
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Operations research letters
Management Science
12
Manufacturing & service operations management : M & SOM
10
Operations research
10
European journal of operational research : EJOR
9
Management science : journal of the Institute for Operations Research and the Management Sciences
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Manufacturing & Service Operations Management
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Health care management review : HCM review
6
Computers & operations research : and their applications to problems of world concern ; an international journal
5
European Journal of Operational Research
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Generationenaustausch im Unternehmen
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Health economics
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Journal of management : JOM
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Discussion paper series / IZA
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Journal of Global Mobility
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Omega : the international journal of management science
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European journal of international management : EJIM
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Health Care Management Science
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ILR review : the journal of work and policy
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IZA Discussion Papers
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International Journal of Contemporary Hospitality Management
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Journal of International Management
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Journal of global mobility : the home of expatriate management research ; JGM
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1
Service
staffing
with delay probabilities
Turpin, Lonnie, Jr.
- In:
Operations research letters
51
(
2023
)
3
,
pp. 322-325
Persistent link: https://www.econbiz.de/10014374915
Saved in:
2
Exact asymptotics in an infinite-server system with overdispersed input
Heemskerk, Mariska
;
Mandjes, Michel
- In:
Operations research letters
47
(
2019
)
6
,
pp. 513-520
Persistent link: https://www.econbiz.de/10012131854
Saved in:
3
Staffing
call centers under arrival-rate uncertainty with Bayesian updates
Zan, Jing
;
Hasenbein, John J.
;
Morton, David P.
; …
- In:
Operations research letters
46
(
2018
)
4
,
pp. 379-384
Persistent link: https://www.econbiz.de/10011916153
Saved in:
4
Unintended consequences of optimizing a queue discipline for a service level defined by a percentile of the waiting time
Legros, Benjamin
- In:
Operations research letters
44
(
2016
)
6
,
pp. 839-845
Persistent link: https://www.econbiz.de/10011622419
Saved in:
5
A fair staff allocation rule for the capacity pooling of multiple call centers
Guo, Pengfei
;
Leng, Mingming
;
Wang, Yulan
- In:
Operations research letters
41
(
2013
)
5
,
pp. 490-493
Persistent link: https://www.econbiz.de/10010189851
Saved in:
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