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~isPartOf:"Personnel psychology : a journal of applied research"
~subject:"Coping-Strategie"
~subject:"Human Resource Management"
~subject:"Leistungsbündel"
~subject:"Work behaviour"
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Personnel psychology : a journal of applied research
International journal of hospitality management
15
Dienstleistungsproduktivität : mit mobilen Assistenzsystemen zum Unternehmenserfolg
9
Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
8
Journal of retailing and consumer services
7
The journal of services marketing
7
Journal of business research : JBR
6
Journal of service management
6
SpringerLink / Bücher
6
International journal of contemporary hospitality management
5
Journal of service research : JSR
5
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4
Human resource management review
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of production research
3
Journal of service theory and practice : JSTP
3
Journal of the Academy of Marketing Science
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Kundenbeziehungen im Dienstleistungsbereich
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Tourism management : research, policies, practice
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Academy of Management journal : AMJ
2
Cogent business & management
2
European journal of operational research : EJOR
2
Europäische Hochschulschriften / 5
2
International journal of quality and service sciences
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of management : JOM
2
Journal of marketing
2
Ross School of Business working paper series
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Springer eBook Collection / Business and Economics
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The Cornell hospitality quarterly
2
Vom Produkt- zum Dienstleistungsgeschäft : Marketingstrategien für reife Märkte ; [Frühjahrstagung der Wissenschaftlichen Gesellschaft für Innovatives Marketing (WiGIM) ; am 13. März 2008]
2
Working paper series / Center for Advanced Human Resource Studies
2
Advances in information systems and management science
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Annales Universitatis Mariae Curie-Skłodowska / H
1
Arbeit und Technik : Schriftenreihe des Instituts Arbeit und Technik im Wissenschaftszentrum Nordrhein-Westfalen
1
Arbeitsbericht / Institut für Unternehmensführung und Unternehmensforschung, Ruhr-Universität Bochum
1
Arbeitspapier / Wissenschaftliche Gesellschaft für Marketing und Unternehmensführung
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Baltic journal of management : BJM
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Feeling bad and doing good : the effect of customer mistreatment on service employee's daily display of helping behaviors
Yue, Yumeng
;
Wang, Karyn L.
;
Groth, Markus
- In:
Personnel psychology : a journal of applied research
70
(
2017
)
4
,
pp. 769-808
Persistent link: https://www.econbiz.de/10011781540
Saved in:
2
When do employees speak up for their customers? : a model of voice in a customer service context
Lam, Chak Fu
;
Mayer, David M.
- In:
Personnel psychology : a journal of applied research
67
(
2014
)
3
,
pp. 637-666
Persistent link: https://www.econbiz.de/10010408969
Saved in:
3
Strategic human resource management in service context : taking care of business by taking care of employees and customers
Chuang, Chih-hsun
;
Liao, Hui
- In:
Personnel psychology : a journal of applied research
63
(
2010
)
1
,
pp. 153-196
Persistent link: https://www.econbiz.de/10003963586
Saved in:
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