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~isPartOf:"Production and operations management : an international journal of the Production and Operations Management Society"
~subject:"Warteschlangentheorie"
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Warteschlangentheorie
Call centre
10
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Queueing theory
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bursty arrivals
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call center applications
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call center operations
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Production and operations management : an international journal of the Production and Operations Management Society
Management science : journal of the Institute for Operations Research and the Management Sciences
10
Manufacturing & service operations management : M & SOM
8
OR spectrum : quantitative approaches in management
6
European journal of operational research : EJOR
4
Operations research
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International journal of production economics
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Computers & operations research : and their applications to problems of world concern ; an international journal
2
Diskussionsbeitrag
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Diskussionspapiere der Wirtschaftswissenschaftlichen Fakultät / Wirtschaftswissenschaftliche Fakultät, Universität Hannover : Hannover economic papers (HEP)
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Mathematics of operations research
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Working papers / Financial Institutions Center
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Advances in business and management forecasting
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Advances in services innovations
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Analytical and stochastic modelling techniques
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Berichte aus der Betriebswirtschaft
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Building intuition : insights from basic operations management models and principles
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Business process management journal
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IWI-Diskussionsbeiträge / Institut für Wirtschaftsinformatik, Universität Hannover
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International journal of production research
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International transactions in operational research : ITOR ; a journal of the International Federation of Operational Research Societies (IFORS)
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Journal of business research : JBR
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Journal of the American Statistical Association : JASA
1
Lecture notes in economics and mathematical systems : LNEMS
1
MCQT'10 : computational methods and applications in queueing theory
1
Omega : the international journal of management science
1
Operations research perspectives
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Operations research proceedings 2003 : selected papers of the International Conference on Operations Research (OR 2003), Heidelberg, September 3 - 5, 2003 ; with 51 tables
1
Production and operations management : the flagship research journal of the Production and Operations Management Society
1
Queueing systems : theory and applications ; affiliated publication of the Institute for Operations Research and the Management Sciences
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Simon Business School working paper
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Supply Chain Management und Logistik : Optimierung, Simulation, Decision Support ; mit 84 Tabellen
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Staffing call centers with uncertain arrival rates and co-sourcing
Levent Koçağa, Yaşar
;
Armony, Mor
;
Ward, Amy R.
- In:
Production and operations management : an international …
24
(
2015
)
7
,
pp. 1101-1117
Persistent link: https://www.econbiz.de/10011309925
Saved in:
2
Call center delay announcement using a newsvendor-like performance criterion
Jouini, Oualid
;
Akşin, Zeynep
;
Karaesmen, Fikri
; …
- In:
Production and operations management : an international …
24
(
2015
)
4
,
pp. 587-604
Persistent link: https://www.econbiz.de/10011282790
Saved in:
3
Real-time delay estimation based on delay history in many-server service systems with time-varying arrivals
Ibrahim, Rouba
;
Whitt, Ward
- In:
Production and operations management : an international …
20
(
2011
)
5
,
pp. 654-667
Persistent link: https://www.econbiz.de/10009315480
Saved in:
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