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~isPartOf:"Production and operations management : the flagship research journal of the Production and Operations Management Society"
~person:"Lu, Susan Feng"
~person:"Zhu, Yunxia"
~subject:"Hospital"
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Search: "Dienstleistungsqualität"
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Hospital
Dienstleistungsqualität
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appointment scheduling
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patient heterogeneity
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Lu, Susan Feng
Zhu, Yunxia
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Diwas KC
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Kumar, Subodha
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Lee, Seung Jun
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Leykum, Luci K.
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Production and operations management : the flagship research journal of the Production and Operations Management Society
Management science : journal of the Institute for Operations Research and the Management Sciences
4
Simon Business School working paper
3
Manufacturing & service operations management : M & SOM
1
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ECONIS (ZBW)
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Outpatient appointment block scheduling under patient heterogeneity and patient no-shows
Lee, Seung Jun
;
Heim, Gregory R.
;
Sriskandarajah, Chelliah
- In:
Production and operations management : the flagship …
27
(
2018
)
1
,
pp. 28-48
Persistent link: https://www.econbiz.de/10011970049
Saved in:
2
Distance, quality, or relationship? : interhospital transfer of heart attack patients
Lu, Lauren Xiaoyuan
;
Lu, Susan Feng
- In:
Production and operations management : the flagship …
27
(
2018
)
12
,
pp. 2251-2269
Persistent link: https://www.econbiz.de/10011970064
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