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Caught out! The role of customer emotional intelligence and dual thinking processes in perceptions of frontline service employees' inauthentic positive displays
Wang, Karyn L.
;
Nguyen, Helena
;
Johnson, Anya
;
Groth, Markus
- In:
Psychology & Marketing
38
(
2021
)
12
,
pp. 2191-2208
Persistent link: https://www.econbiz.de/10012633177
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