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~isPartOf:"Psychology & marketing"
~isPartOf:"Services marketing quarterly"
~subject:"Dienstleistungsqualität"
~subject:"Markenimage"
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Dienstleistungsqualität
Markenimage
Beziehungsmarketing
189
Relationship marketing
189
Consumer behaviour
140
Konsumentenverhalten
140
Customer satisfaction
77
Kundenzufriedenheit
77
Service quality
69
Brand management
34
Markenführung
34
Brand image
29
Brand
22
Markenartikel
22
USA
21
United States
21
Einzelhandel
17
Retail trade
17
Emotion
16
Social Web
16
Social web
16
Beschwerdemanagement
15
Complaint management
15
Customer service
15
Kundenservice
15
Confidence
14
Vertrauen
14
Lieferantenmanagement
13
Supplier relationship management
13
loyalty
13
satisfaction
13
Dienstleistungssektor
12
Service industry
12
Viral marketing
12
Virales Marketing
12
customer satisfaction
12
Customer integration
11
Kundenintegration
11
customer loyalty
10
Dienstleistungsmarketing
9
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Undetermined
55
Free
12
Type of publication
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Article
96
Type of publication (narrower categories)
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Article in journal
96
Aufsatz in Zeitschrift
96
Language
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English
96
Author
All
Choi, Beom Joon
3
Quach, Sara
3
Thaichon, Park
3
Yi, Youjae
3
Cheng, Li-Keng
2
Greene, Henry
2
Kim, Hyun Sik
2
Lunardo, Renaud
2
Mattila, Anna S.
2
Prentice, Catherine
2
Rho, Taeseok
2
Shin, Hyunju
2
Suh, Munshik
2
Toung, Chung-Lin
2
Tran, Trang P.
2
Walsh, Gianfranco
2
Adjei, Mavis T.
1
Aggarwal, Praveen
1
Arrivabene, Lorena Silva
1
Asante, Isaac Owusu
1
Ates, Zelal
1
Augusto, Mário Gomes
1
Banerjee, Shubhomoy
1
Bargoni, Augusto
1
Basu, Amiya K.
1
Bavalur, Amulya Sai
1
Becker, Marc
1
Bernacchi, Michael
1
Bhattacharjee, Debashree Roy
1
Birch, Nancy J.
1
Black, Gregory S.
1
Blaurock, Marah
1
Blut, Markus
1
Bosma, Maarten
1
Büttgen, Marion
1
Campos, Pimenta, Marco Tulio
1
Carter, Leanne
1
Casidy, Riza
1
Chamorro, Antonio
1
Chandon, Jean-Louis
1
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Psychology & marketing
Services marketing quarterly
Journal of retailing and consumer services
264
Journal of business research : JBR
208
International journal of hospitality management
159
The journal of services marketing
106
The service industries journal
87
The journal of product & brand management
84
Journal of hospitality marketing & management
81
Journal of travel and tourism marketing
81
The journal of brand management : an international journal
77
International journal of contemporary hospitality management
70
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
59
Cogent business & management
58
Asia Pacific journal of marketing and logistics
55
Tourism management : research, policies, practice
54
Journal of service research : JSR
52
Journal of service management
49
Service business
49
Industrial marketing management : the international journal for industrial and high-tech firms
45
Journal of strategic marketing
44
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Marketing intelligence & planning
39
European journal of marketing : EJM
35
The TQM journal : the international review of organizational improvement
33
Journal of the Academy of Marketing Science
31
The international journal of bank marketing : IJBM
31
International journal of quality and service sciences
28
Journal of service research
27
Journal of air transport management
26
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
26
Total quality management & business excellence
25
International journal of services and operations management
24
Journal of marketing management : MM
24
European journal of marketing
23
International journal of internet marketing and advertising : IJIMA
23
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
23
Managing service quality : MSQ ; an international journal
23
International journal of electronic customer relationship management : IJECRM
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
22
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ECONIS (ZBW)
96
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1
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96
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date (oldest first)
1
Eliminating customer
experience
pain points in complex customer journeys through smart service solutions
Holz, Heiko F.
;
Becker, Marc
;
Blut, Markus
;
Paluch, Stefanie
- In:
Psychology & marketing
41
(
2024
)
3
,
pp. 592-609
Persistent link: https://www.econbiz.de/10014467620
Saved in:
2
Ordinary customer
experience
: conceptualization, characterization, and implications
Heinonen, Kristina
;
Lipkin, Michaela
- In:
Psychology & marketing
40
(
2023
)
9
,
pp. 1720-1736
Persistent link: https://www.econbiz.de/10014338320
Saved in:
3
Authentic omnichannel : providing consumers with a seamless brand
experience
through authenticity
Massi, Marta
;
Piancatelli, Chiara
;
Vocino, Andrea
- In:
Psychology & marketing
40
(
2023
)
7
,
pp. 1280-1298
Persistent link: https://www.econbiz.de/10014291894
Saved in:
4
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
5
The bittersweet of consumer-human brand relationships in the social media context
Honora, Andreawan
;
Zadeh, Maryam Memar
;
Haggerty, Nicole
- In:
Psychology & marketing
41
(
2024
)
3
,
pp. 547-574
Persistent link: https://www.econbiz.de/10014467612
Saved in:
6
A framework to improve the digital customer
experience
in complex services
Kandil, Omnia
;
Dessart, Laurence
;
Standaert, Willem
; …
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 25–54
Persistent link: https://www.econbiz.de/10014513537
Saved in:
7
Deriving value from branded mobile apps : exploring the role of brand satisfaction, age, and value-in-use subdimensions
Santos, Susana
;
Gonc̦alves, Helena Martins
;
Mendes, Rita
; …
- In:
Psychology & marketing
41
(
2024
)
3
,
pp. 610-627
Persistent link: https://www.econbiz.de/10014467622
Saved in:
8
Chatbots in frontline services and customer
experience
: an anthropomorphism perspective
Nguyen Tuyet-Mai
;
Ferm, Lars-Erik Casper
;
Quach, Sara
; …
- In:
Psychology & marketing
40
(
2023
)
11
,
pp. 2201-2225
Persistent link: https://www.econbiz.de/10014432391
Saved in:
9
When and why signaling frontline employee inexperience can prove to be an asset : effects on consumer forgiveness for service failure
Flacandji, Michaël
;
Cusin, Julien
;
Lunardo, Renaud
- In:
Psychology & marketing
40
(
2023
)
12
,
pp. 2728-2742
Persistent link: https://www.econbiz.de/10014432547
Saved in:
10
How companies use typeface design to engage consumers in charitable activities
Chu, Xing-Yu
;
Tok, Dickson
;
Zhou, Xiaoyu
;
Chen, Xi
- In:
Psychology & marketing
40
(
2023
)
1
,
pp. 107-123
Persistent link: https://www.econbiz.de/10013465214
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