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~isPartOf:"Psychology & marketing"
~isPartOf:"The service industries journal"
~subject:"Dienstleistungsqualität"
~subject:"E-commerce"
~subject:"Kundenbindung"
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Search: subject_exact:"CRM (Customer Relationship Management)"
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Dienstleistungsqualität
E-commerce
Kundenbindung
Beziehungsmarketing
285
Relationship marketing
285
Consumer behaviour
139
Konsumentenverhalten
139
Customer satisfaction
93
Kundenzufriedenheit
93
Service quality
93
Brand management
36
Markenführung
36
Brand image
29
Markenimage
29
Customer integration
23
Kundenintegration
23
Confidence
22
Customer service
22
Kundenservice
22
Vertrauen
22
Beschwerdemanagement
20
Brand
20
Complaint management
20
Markenartikel
20
Social Web
20
Social web
20
Taiwan
20
Emotion
19
Internet marketing
17
Online-Marketing
17
Betriebliche Wertschöpfung
16
Electronic Commerce
16
Lieferantenmanagement
16
Supplier relationship management
16
Value creation
16
customer loyalty
16
customer satisfaction
16
Dienstleistungssektor
15
Service industry
15
Online retailing
14
Online-Handel
14
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Undetermined
48
Free
8
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Article
106
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2
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Article in journal
108
Aufsatz in Zeitschrift
108
Collection of articles of several authors
2
Sammelwerk
2
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English
108
Author
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Yi, Youjae
3
Chao, Pei
2
Gil Saura, Irene
2
Gong, Taeshik
2
Tung, Wei
2
Walsh, Gianfranco
2
Wu, Cedric Hsi-jui
2
Ahn, Sun Joo
1
Aksoy, Nilsah Cavdar
1
Alves, Helena
1
Amario, Enrique Martín
1
Amin, Muslim
1
Andronikidis, Andreas
1
Arici, Hasan Evrim
1
Ates, Zelal
1
Auh, Seigyoung
1
Back, Ki-Joon
1
Balaji, M. S.
1
Balboni, Bernardo
1
Barrera, Ramón Barrera
1
Barroso Castro, Carmen
1
Barrows, Clayton W.
1
Baum, Tom
1
Baydogan Turkay, Pinar
1
Beatson, Amanda
1
Becker, Marc
1
Belanche, Daniel
1
Bellou, Victoria
1
Berenguer Contrí, Gloria
1
Bergel, Maxi
1
Berthiaume, Bilitis
1
Blaurock, Marah
1
Bloemer, Josée
1
Blut, Markus
1
Boardman, Darren
1
Bomfim, Emerson Luiz
1
Briggs, Elten
1
Brock, Christian
1
Brun, Isabelle
1
Bueno, Eduardo Veiga
1
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Published in...
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Psychology & marketing
The service industries journal
Journal of retailing and consumer services
222
Journal of business research : JBR
141
International journal of hospitality management
122
The journal of services marketing
100
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
58
SpringerLink / Bücher
57
Journal of hospitality marketing & management
55
Services marketing quarterly
52
International journal of contemporary hospitality management
51
International journal of electronic customer relationship management : IJECRM
51
Journal of service research : JSR
48
Industrial marketing management : the international journal for industrial and high-tech firms
47
Service business
46
Journal of travel and tourism marketing
45
Journal of service management
39
Cogent business & management
38
Asia Pacific journal of marketing and logistics
35
Tourism management : research, policies, practice
35
The TQM journal : the international review of organizational improvement
34
Journal of service research
33
Journal of strategic marketing
33
Journal of the Academy of Marketing Science
31
Gabler Edition Wissenschaft
28
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
The international journal of bank marketing : IJBM
27
International journal of electronic marketing and retailing : IJEMR
26
Journal of retailing
26
International journal of quality and service sciences
25
Marketing intelligence & planning
25
International journal of business information systems : IJBIS
24
Journal of marketing
24
The journal of business & industrial marketing
24
International journal of services and operations management
22
Journal of air transport management
22
Managing service quality : MSQ ; an international journal
22
Springer eBook Collection / Business and Economics
22
International journal of e-business research : an official publication of the Information Resources Management Association
21
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
21
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ECONIS (ZBW)
108
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108
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1
Eliminating customer experience pain points in complex customer journeys through smart service solutions
Holz, Heiko F.
;
Becker, Marc
;
Blut, Markus
;
Paluch, Stefanie
- In:
Psychology & marketing
41
(
2024
)
3
,
pp. 592-609
Persistent link: https://www.econbiz.de/10014467620
Saved in:
2
Conflict-solving as a mediator between customer incivility and service performance
Auh, Seigyoung
;
Mengüç, Bülent
;
Thompson, Frauke Mattison
- In:
The service industries journal
44
(
2024
)
5/6
,
pp. 342-377
Persistent link: https://www.econbiz.de/10014551100
Saved in:
3
Ordinary customer experience : conceptualization, characterization, and implications
Heinonen, Kristina
;
Lipkin, Michaela
- In:
Psychology & marketing
40
(
2023
)
9
,
pp. 1720-1736
Persistent link: https://www.econbiz.de/10014338320
Saved in:
4
When and why signaling frontline employee inexperience can prove to be an asset : effects on consumer forgiveness for service failure
Flacandji, Michaël
;
Cusin, Julien
;
Lunardo, Renaud
- In:
Psychology & marketing
40
(
2023
)
12
,
pp. 2728-2742
Persistent link: https://www.econbiz.de/10014432547
Saved in:
5
The customer is often wrong : investigating the influence of customer failures and apologies on frontline service employee well-being
Robertson, Nichola
;
Rotman, Jeffrey
;
MacQuilken, Lisa
; …
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 825-844
Persistent link: https://www.econbiz.de/10014290864
Saved in:
6
How can customers cope with cognitive demands of professional services? : the role of employee coping support
Garbas, Janina
;
Blaurock, Marah
;
Büttgen, Marion
; …
- In:
Psychology & marketing
40
(
2023
)
5
,
pp. 867-887
Persistent link: https://www.econbiz.de/10014290866
Saved in:
7
Digital presence in service recovery : the interactive effect of customer salutations and employee photographs in email signatures
Walsh, Gianfranco
;
Shiu, Edward
;
Schaarschmidt, Mario
; …
- In:
Psychology & marketing
39
(
2022
)
12
,
pp. 2361-2383
Persistent link: https://www.econbiz.de/10013465198
Saved in:
8
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
9
Virtual agents that flatter you : moderating effects of self-esteem and customization target in e-customization services
Li, Xueni
;
Si, Wei
;
Chan, Kimmy Wa
- In:
Psychology & marketing
41
(
2024
)
2
,
pp. 344-363
Persistent link: https://www.econbiz.de/10014467497
Saved in:
10
Determinants of customer loyalty in online group-buying : the self-regulation mechanism
Chang, Chun-Ming
- In:
The service industries journal
43
(
2023
)
5/6
,
pp. 400-421
Persistent link: https://www.econbiz.de/10014321595
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