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~isPartOf:"Psychology & marketing"
~person:"Anaza, Nwamaka A."
~person:"Bachrach, Daniel G."
~person:"Ball, Joan P."
~person:"Boujbel, Lilia"
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Anaza, Nwamaka A.
Bachrach, Daniel G.
Ball, Joan P.
Boujbel, Lilia
Bagozzi, Richard P.
3
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Psychology & marketing
European journal of marketing : EJM
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The journal of personal selling & sales management : JPSSM
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There's not much to tell : the impact of emotional resilience on negative word-of-mouth following service failure
Lteif, Lama
;
Rubin, Dan
;
Ball, Joan P.
;
Lamberton, Cait
- In:
Psychology & marketing
40
(
2023
)
9
,
pp. 1808-1820
Persistent link: https://www.econbiz.de/10014338326
Saved in:
2
An examination of frontline employee-customer incidental similarities in service failure and recovery contexts
Lindsey-Hall, Kristina K.
;
Jaramillo, Susana
;
Baker, …
- In:
Psychology & marketing
40
(
2023
)
6
,
pp. 1047-1060
Persistent link: https://www.econbiz.de/10014291713
Saved in:
3
Exploring the feelings and thoughts that accompany the experience of consumption desires
Boujbel, Lilia
;
Astous, Alain d'
- In:
Psychology & marketing
32
(
2015
)
2
,
pp. 219-231
Persistent link: https://www.econbiz.de/10010527175
Saved in:
4
Personality antecedents of customer citizenship behaviors in online shopping situations
Anaza, Nwamaka A.
- In:
Psychology & marketing
31
(
2014
)
4
,
pp. 251-263
Persistent link: https://www.econbiz.de/10010347726
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