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~isPartOf:"Psychology & marketing"
~person:"Anaza, Nwamaka A."
~person:"Bachrach, Daniel G."
~person:"Boujbel, Lilia"
~subject:"frontline employee"
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An examination of frontline employee-customer incidental similarities in service failure and recovery contexts
Lindsey-Hall, Kristina K.
;
Jaramillo, Susana
;
Baker, …
- In:
Psychology & marketing
40
(
2023
)
6
,
pp. 1047-1060
Persistent link: https://www.econbiz.de/10014291713
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