//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Psychology & marketing"
~person:"Flacandji, Michaël"
~subject:"Theory"
~subject:"service failure"
~subject:"service recovery"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Complaint management"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Theory
service failure
service recovery
Beschwerdemanagement
1
Beziehungsmarketing
1
Complaint management
1
Consumer behaviour
1
Customer satisfaction
1
Customer service
1
Dienstleistungsqualität
1
Dienstleistungssektor
1
Emotion
1
Konsumentenverhalten
1
Kundenservice
1
Kundenzufriedenheit
1
Relationship marketing
1
Service industry
1
Service quality
1
Signalling
1
attachment
1
consumer forgiveness
1
frontline employee
1
inexperience
1
signaling theory
1
more ...
less ...
Online availability
All
Free
1
Type of publication
All
Article
1
Type of publication (narrower categories)
All
Article in journal
1
Aufsatz in Zeitschrift
1
Language
All
English
1
Author
All
Flacandji, Michaël
Ali, Sara
1
Ashraf, Rohail
1
Bachrach, Daniel G.
1
Baker, Thomas L.
1
Ball, Joan P.
1
Cusin, Julien
1
Hassan, Louise
1
Jaramillo, Susana
1
Lamberton, Cait
1
Lindsey-Hall, Kristina K.
1
Lteif, Lama
1
Lunardo, Renaud
1
Mir, Mahmood
1
Nawaz, Raheel
1
Rubin, Dan
1
Schaarschmidt, Mario
1
Shiu, Edward
1
Su, Lei
1
Syed, Tahir Abbas
1
Walsh, Gianfranco
1
Wan, Lisa C.
1
Wyer, Robert S.
1
more ...
less ...
Published in...
All
Psychology & marketing
Journal of personal selling & sales management
1
Source
All
ECONIS (ZBW)
1
Showing
1
-
1
of
1
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
When and why signaling frontline employee inexperience can prove to be an asset : effects on consumer forgiveness for service failure
Flacandji, Michaël
;
Cusin, Julien
;
Lunardo, Renaud
- In:
Psychology & marketing
40
(
2023
)
12
,
pp. 2728-2742
Persistent link: https://www.econbiz.de/10014432547
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->