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~isPartOf:"Psychology & marketing"
~source:"econis"
~subject:"Kundenservice"
~subject:"Qualifikation"
~subject:"Relationship marketing"
~subject:"frontline service employee"
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Kundenservice
Qualifikation
Relationship marketing
frontline service employee
Dienstleistungsberufe
4
Service workers
4
Beziehungsmarketing
3
Customer satisfaction
3
Kundenzufriedenheit
3
USA
2
United States
2
Arbeitsleistung
1
Arbeitszufriedenheit
1
Beschwerdemanagement
1
Bewertung
1
Complaint management
1
Consumer behaviour
1
Consumer motivation
1
Customer service
1
Dienstleistungsqualität
1
Dienstleistungssektor
1
Einzelhandel
1
Evaluation
1
Job performance
1
Job satisfaction
1
Kaufmotiv
1
Konsumentenverhalten
1
Retail trade
1
Salespeople
1
Service industry
1
Service quality
1
Tourism employees
1
Tourismusberufe
1
Verkaufspersonal
1
Viral marketing
1
Virales Marketing
1
customer apology
1
customer failure
1
job satisfaction
1
perceived supervisor support
1
well-being
1
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Artis, Andrew
1
Brown, Tom
1
Harris, Eric G.
1
Jones, Michael A.
1
MacQuilken, Lisa
1
Mowen, John C.
1
Reynolds, Kristy E.
1
Ringer, Allison
1
Robertson, Nichola
1
Rotman, Jeffrey
1
Taylor, Valerie A.
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Psychology & marketing
The journal of services marketing
10
Journal of service management
3
Journal of service research : JSR
3
Zukunftsfeld Dienstleistungsarbeit : Professionalisierung - Wertschätzung - Interaktion
3
AMS-Report
2
CESifo working papers
2
Discussion paper series / IZA
2
European journal of marketing : EJM
2
Journal of strategic marketing
2
Service business
2
The Oxford handbook of offshoring and global employment
2
Arbeit erforschen und gestalten : ein Querschnitt durch die Arbeitsforschung in der Sozialforschungsstelle Dortmund
1
Australasian marketing journal
1
British journal of management : BJM
1
CESifo Working Paper Series
1
CLIC executive briefing
1
Economia dei servizi : mercati, istituzioni, management
1
Employee relations
1
Graue Reihe
1
Harvard business review : HBR
1
Human resource management review
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of contemporary hospitality management
1
International journal of hospitality management
1
International journal of quality and service sciences
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
International journal of selection and assessment
1
International journal of services and operations management
1
Journal for global business advancement : JGBA
1
Journal of business research : JBR
1
Journal of consumer research : JCR ; an interdisciplinary bimonthly
1
Journal of customer behaviour
1
Journal of international economics
1
Journal of retailing
1
Journal of retailing and consumer services
1
Journal of service research
1
Journal of service theory and practice : JSTP
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
La revue de l'IRES
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The customer is often wrong : investigating the influence of customer failures and apologies on frontline service employee well-being
Robertson, Nichola
;
Rotman, Jeffrey
;
MacQuilken, Lisa
; …
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 825-844
Persistent link: https://www.econbiz.de/10014290864
Saved in:
2
Exploring the role of productivity propensity in frontline employee performance : its relationship with customer orientation and important outcomes
Harris, Eric G.
;
Brown, Tom
;
Mowen, John C.
;
Artis, Andrew
- In:
Psychology & marketing
31
(
2014
)
3
,
pp. 171-183
Persistent link: https://www.econbiz.de/10010341746
Saved in:
3
The effect of requests for positive evaluations on customer satisfaction ratings
Jones, Michael A.
;
Taylor, Valerie A.
;
Reynolds, Kristy E.
- In:
Psychology & marketing
31
(
2014
)
3
,
pp. 161-170
Persistent link: https://www.econbiz.de/10010341747
Saved in:
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