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~isPartOf:"Psychology & marketing"
~subject:"Anlageverhalten"
~subject:"Beschwerdemanagement"
~type:"article"
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There's not much to tell : the impact of emotional resilience on negative word-of-mouth following service failure
Lteif, Lama
;
Rubin, Dan
;
Ball, Joan P.
;
Lamberton, Cait
- In:
Psychology & marketing
40
(
2023
)
9
,
pp. 1808-1820
Persistent link: https://www.econbiz.de/10014338326
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2
Investor expertise as mastery over mind : regulating loss affect for superior investment performance
Chu, Wujin
;
Im, Meeja
;
Lee, Eun-Ju
- In:
Psychology & marketing
31
(
2014
)
5
,
pp. 321-334
Persistent link: https://www.econbiz.de/10010362522
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