Simagina, O. - In: Public administration issues (2012) 2, pp. 194-202
-based system of indicators of the quality of public services. The first step is the division of quality indicators into two groups … integral quality of public services categories. The third, and the final step, is to use a problem-based approach to the … regions testify to the absence of unified methodological approaches to the definition of the quality of public services. 2 …