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~isPartOf:"Public management review"
~subject:"Service management"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
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Service management
Dienstleistungsmanagement
5
Public services
5
Öffentliche Dienstleistung
5
Service-Dominant Logic
3
Service-dominant logic
3
service management
3
Co-production
2
Customer integration
2
Kundenintegration
2
co-creation
2
Betriebliche Wertschöpfung
1
Beziehungsmarketing
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Dienstleistungsmarketing
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Dienstleistungsqualität
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Lean Management
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Lean management
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Marketing theory
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New public management
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blueprinting
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Osborne, Stephen P.
2
Radnor, Zoe
2
Alford, John
1
Eriksson, Erik Masao
1
Kinder, Tony
1
Mutton, Jean
1
Peralta Bellmont, Alberto
1
Rubalcaba-Bermejo, Luis
1
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Public management review
Journal of service management
32
International journal of hospitality management
29
Journal of service research : JSR
16
International journal of contemporary hospitality management
15
The journal of services marketing
15
International journal of services and operations management
13
Tourism management : research, policies, practice
12
Managing service quality : MSQ ; an international journal
11
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
10
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
9
Journal of retailing and consumer services
9
International journal of quality and service sciences
8
International journal of services technology and management
8
Services marketing quarterly
8
Journal of business research : JBR
7
Harvard business review : HBR
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
Journal of hospitality marketing & management
6
Manufacturing & service operations management : M & SOM
6
Cornell hospitality quarterly : CQ
5
Information systems and e-business management : ISeB
5
Information systems management
5
International journal of services, economics and management
5
The journal of business & industrial marketing
5
The service industries journal
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
Die Betriebswirtschaft : DBW
4
European management journal
4
Harvard-Business-Manager : das Wissen der Besten
4
Journal of service theory and practice : JSTP
4
Management decision : MD
4
Operations management research : OMR ; advancing practice through theory
4
Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
3
Health care management review : HCM review
3
Journal of engineering and technology management : JET-M
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
3
Marketing intelligence & planning
3
Measuring business excellence : the journal of organizational performance management
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ECONIS (ZBW)
5
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1
Value processes and lifecycles in networks for public service innovation
Rubalcaba-Bermejo, Luis
;
Peralta Bellmont, Alberto
- In:
Public management review
25
(
2023
)
9
,
pp. 1776-1795
Persistent link: https://www.econbiz.de/10014447707
Saved in:
2
Representative co-production : broadening the scope of the public service logic
Eriksson, Erik Masao
- In:
Public management review
21
(
2019
)
2
,
pp. 291-314
Persistent link: https://www.econbiz.de/10012178734
Saved in:
3
Co-production, interdependence and publicness : extending public service-dominant logic
Alford, John
- In:
Public management review
18
(
2016
)
5
,
pp. 673-691
Persistent link: https://www.econbiz.de/10011484851
Saved in:
4
Operationalizing co-production in public services delivery : the contribution of service blueprinting
Radnor, Zoe
;
Osborne, Stephen P.
;
Kinder, Tony
;
Mutton, Jean
- In:
Public management review
16
(
2014
)
3
,
pp. 402-423
Persistent link: https://www.econbiz.de/10010346530
Saved in:
5
Lean : a failed theory for public services?
Radnor, Zoe
;
Osborne, Stephen P.
- In:
Public management review
15
(
2013
)
2
,
pp. 265-287
Persistent link: https://www.econbiz.de/10009727926
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