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~isPartOf:"Qualitative market research : an international journal"
~person:"Anwar, Sohail"
~subject:"Kundenzufriedenheit"
~subject:"Service industry"
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Qualitative market research : an international journal
International journal of services, economics and management
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An integrated service recovery process for service failures : insights from systematic review
Anwar, Sohail
;
Ozuem, Wilson
- In:
Qualitative market research : an international journal
25
(
2022
)
4
,
pp. 433-452
Persistent link: https://www.econbiz.de/10013380492
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