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~isPartOf:"Quality management journal : QMJ"
~person:"Gowen, Charles, III."
~person:"McFadden, Kathleen L."
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Dienstleistungsqualität
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Service quality
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healthcare
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patient safety
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promoter scores
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quality management
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readmission rates
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supply chains
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Gowen, Charles, III.
McFadden, Kathleen L.
Prybutok, Victor R.
8
Blankson, Charles
5
Prybutok, Victor
4
Qin, Hong
4
AlNajem, Mohamad N.
3
Boakye, Kwabena G.
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Fredendall, Lawrence D.
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Ponnaiyan, Subramaniam
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Ababneh, Khaldoun I.
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Choi, Yunsik
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ElMelegy, Ahmed R.
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Ferrand, Yann B.
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Harun, Ahasan
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Lee, Jung Young
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Peak, Daniel A.
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Pirrallo, Ronald G.
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Prybutok, Gayle
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Weathers, Danny
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Bashar, Abul
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Bitner, Matthew
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Bitner, Matthew D.
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Boonme, Kittipong
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Cheah, Jun-Hwa
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Damali, Uzay
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David, Alsius
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Deepa, M. V.
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George, Benjamin
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Quality management journal : QMJ
International journal of production economics
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An empirical study of U.S. hospital quality : readmission rates, organizational culture, patient satisfaction, and Facebook ratings
Lee, Jung Young
;
Gowen, Charles, III.
;
McFadden, Kathleen L.
- In:
Quality management journal : QMJ
25
(
2018
)
4
,
pp. 158-170
Persistent link: https://www.econbiz.de/10012309501
Saved in:
2
An empirical study of U.S. hospital quality : readmission rates, organizational culture, patient satisfaction, and Facebook ratings
Lee, Jung Young
;
Gowen, Charles, III.
;
McFadden, Kathleen L.
- In:
Quality management journal : QMJ
25
(
2018
)
4
,
pp. 158-170
Persistent link: https://www.econbiz.de/10011976340
Saved in:
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