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~isPartOf:"Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Dibb, Sally"
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Beschwerdemanagement
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Compensation
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Complaint management
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Consumer behaviour
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Customer satisfaction
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Dienstleistungsqualität
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Electronic word-of-mouth (eWOM)
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Dibb, Sally
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Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
Tourism management : research, policies, practice
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Examining the trade-off between compensation and promptness in eWOM-triggered service recovery : a restorative justice perspective
Liu, Hongfei
;
Jayawardhena, Chanaka
;
Dibb, Sally
; …
- In:
Tourism management : research, policies, practice
75
(
2019
),
pp. 381-392
Persistent link: https://www.econbiz.de/10012063617
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