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~isPartOf:"Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Handrich, Matthias"
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Handrich, Matthias
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Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
Tourism management : research, policies, practice
Journal of the Academy of Marketing Science
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ECONIS (ZBW)
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Wie Du mir so ich Dir : das Vergeltungsverhalten von Kunden nach Servicefehlern
Bauer, Hans H.
;
Handrich, Matthias
;
Bergner, Kai
;
Falk, …
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2011
Persistent link: https://www.econbiz.de/10008933465
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