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~isPartOf:"Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim"
~person:"Bauer, Hans H."
~subject:"Complaint management"
~type_genre:"Government document"
~type_genre:"Non-commercial literature"
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Complaint management
Consumer behaviour
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Estimation
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Online retailing
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Online-Handel
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Brand image
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Confidence
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Markenimage
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E-commerce
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Einkaufsstättenwahl
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Brand management
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Customer satisfaction
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Electronic Banking
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Electronic banking
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Emotion
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Food retailing
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Kundenzufriedenheit
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Lebensmitteleinzelhandel
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Markenführung
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Market segmentation
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Marktsegmentierung
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Bauer, Hans H.
Fürst, Andreas
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Homburg, Christian
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Bergner, Kai
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Falk, Tomas
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Handrich, Matthias
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Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
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Wie Du mir so ich Dir : das Vergeltungsverhalten von Kunden nach Servicefehlern
Bauer, Hans H.
;
Handrich, Matthias
;
Bergner, Kai
;
Falk, …
-
2011
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