Janjaap, Semeijn; Piet, Pauwels; van, Riel Allard C.R. - Graduate School of Business and Economics (GSBE), … - 2003
The Internet revolution has led to significant changes in the way travel agencies interact with customers. Travel websites are used to different degrees, and for a variety of combinations of pre-transaction, transaction and post-transaction services. A better understanding of how customers...