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The Impact of Operations Performance on Customer Loyalty
Kumar, Vikas
;
Batista, Luciano
;
Maull, Roger
- In:
Service Science
3
(
2011
)
2
,
pp. 158-171
acquire customers, it is the operations
dependability
that more strongly drives customer loyalty in the long term. [<i …
Persistent link: https://www.econbiz.de/10010990662
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