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~isPartOf:"Service business"
~isPartOf:"The international journal of bank marketing : IJBM"
~isPartOf:"Tourism management perspectives : TMP"
~person:"To, W. M."
~subject:"Customer satisfaction"
~subject:"Satisfaction"
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Service business
The international journal of bank marketing : IJBM
Tourism management perspectives : TMP
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The effect of organizational responses to service failures on customer satisfaction perception
Cheung, Fung Yi Millissa
;
To, W. M.
- In:
Service business
11
(
2017
)
4
,
pp. 767-784
Persistent link: https://www.econbiz.de/10011915006
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2
Explore how Chinese consumers evaluate retail service quality and satisfaction
To, W. M.
;
Tam, Joyce F. Y.
;
Cheung, Millissa F. Y.
- In:
Service business
7
(
2013
)
1
,
pp. 121-142
Persistent link: https://www.econbiz.de/10009728537
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