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~isPartOf:"Service business"
~person:"Hess, Ronald L. <Jr.>"
~subject:"Consumer behaviour"
~subject:"Deutschland"
~subject:"Justice"
~subject:"Services"
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The influence of the source and valence of word-of-mouth information on post-failure and post-recovery evaluations
Hess, Ronald L. <Jr.>
;
Ring, Lawrence
- In:
Service business
10
(
2016
)
2
,
pp. 319-343
Persistent link: https://www.econbiz.de/10011722315
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