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~isPartOf:"Services marketing quarterly"
~isPartOf:"The journal of services marketing"
~person:"Ashill, Nicholas J."
~subject:"Beziehungsmarketing"
~subject:"Wahrnehmung"
~subject:"customer satisfaction"
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Services marketing quarterly
The journal of services marketing
International journal of project management : the journal of The International Project Management Association
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Job resourcefulness, symptoms of burnout and service recovery performance : an examination of call centre frontline employees
Ashill, Nicholas J.
;
Rod, Michel
;
Thirkell, Peter
; …
- In:
The journal of services marketing
23
(
2009
)
5
,
pp. 338-350
Persistent link: https://www.econbiz.de/10009525730
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