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~isPartOf:"Services marketing quarterly"
~isPartOf:"The journal of services marketing"
~person:"Shin, Hyunju"
~subject:"Beziehungsmarketing"
~subject:"Wahrnehmung"
~subject:"customer satisfaction"
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Beziehungsmarketing
Wahrnehmung
customer satisfaction
Customer satisfaction
3
Dienstleistungsqualität
3
Kundenzufriedenheit
3
Relationship marketing
3
Service quality
3
Beschwerdemanagement
2
Complaint management
2
Consumer behaviour
2
Customer service
2
Konsumentenverhalten
2
Kundenservice
2
Business performance
1
Customer relationship management
1
Distributive justice
1
Firm performance
1
Garantie
1
Gerechtigkeit
1
Justice
1
Rawls's theory of justice
1
Rawls-Gerechtigkeitstheorie
1
Return on investment
1
Service guarantee
1
Service recovery
1
Unternehmenserfolg
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Verteilungsgerechtigkeit
1
Warranties
1
Warranty
1
customer exit
1
failure severity
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fitness center
1
forgiveness
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interactional justice
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other customers
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service failure
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service recovery
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switching intention
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Shin, Hyunju
Klaus, Philipp
5
Choi, Beom Joon
4
Gilboa, Shaked
3
Johnson, Lester W.
3
Leisen Pollack, Birgit
3
Mattila, Anna S.
3
Aksoy, Lerzan
2
Basso, Kenny
2
Benoit, Sabine
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Bruce, Helen L.
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2
D'Alessandro, Steven
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Gray, David
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Greene, Henry
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2
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2
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Kim, Hyun Sik
2
McColl-Kennedy, Janet R.
2
Prentice, Catherine
2
Quach, Sara
2
Rho, Taeseok
2
Suh, Munshik
2
Vilnai-Yavetz, Iris
2
Wang, Edward Shih-tse
2
Abney, Alexandra K.
1
Adjei, Mavis T.
1
Aggarwal, Praveen
1
Ahmad, Fauziah Sh.
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Ahmad, Hassan
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Akamavi, Raphaël K.
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Ali, Fayaz
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Alkire, Linda
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Arrivabene, Lorena Silva
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Arteaga-Moreno, Francisco
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Ashill, Nicholas J.
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Services marketing quarterly
The journal of services marketing
European journal of marketing
1
Journal of retailing and consumer services
1
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ECONIS (ZBW)
3
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The role of customer complaint management on switching intention and customer exit in fitness centers
Campos, Pimenta, Marco Tulio
;
Mesquita, José Marcos …
- In:
Services marketing quarterly
44
(
2023
)
1
,
pp. 51-72
Persistent link: https://www.econbiz.de/10013546191
Saved in:
2
Service recovery, justice perception, and forgiveness : the "other customers" perspectives
Shin, Hyunju
;
Casidy, Riza
;
Mattila, Anna S.
- In:
Services marketing quarterly
39
(
2018
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10011804112
Saved in:
3
The effect of implicit service guarantees on business performance
Shin, Hyunju
;
Ellinger, Alexander E.
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 431-442
Persistent link: https://www.econbiz.de/10010198222
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