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~isPartOf:"Services marketing quarterly"
~person:"Campos, Pimenta, Marco Tulio"
~subject:"Customer satisfaction"
~subject:"Retail trade"
~subject:"Service quality"
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Services marketing quarterly
European journal of marketing
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The role of customer complaint management on switching intention and customer exit in fitness centers
Campos, Pimenta, Marco Tulio
;
Mesquita, José Marcos …
- In:
Services marketing quarterly
44
(
2023
)
1
,
pp. 51-72
Persistent link: https://www.econbiz.de/10013546191
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