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~isPartOf:"Services marketing quarterly"
~person:"Casidy, Riza"
~subject:"Customer satisfaction"
~subject:"Einzelhandel"
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Customer satisfaction
Einzelhandel
Beschwerdemanagement
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Beziehungsmarketing
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Dienstleistungsqualität
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forgiveness
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interactional justice
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Casidy, Riza
Leisen Pollack, Birgit
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Choi, Beom Joon
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Rho, Taeseok
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Shin, Hyunju
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Services marketing quarterly
Journal of retailing and consumer services
2
Asia Pacific journal of marketing and logistics
1
Australasian marketing journal
1
European journal of marketing
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of nonprofit & public sector marketing
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The journal of brand management : an international journal
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Service recovery, justice perception, and forgiveness : the "other customers" perspectives
Shin, Hyunju
;
Casidy, Riza
;
Mattila, Anna S.
- In:
Services marketing quarterly
39
(
2018
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10011804112
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