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~isPartOf:"Services marketing quarterly"
~person:"Delacroix, Eva"
~person:"Mattila, Anna S."
~type_genre:"Article in journal"
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Beschwerdemanagement
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Delacroix, Eva
Mattila, Anna S.
Gilboa, Shaked
4
Dalakas, Vassilis
3
Moser, H. R.
3
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Services marketing quarterly
International journal of hospitality management
25
Journal of business research : JBR
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
7
The journal of services marketing
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Cornell hospitality quarterly : CQ
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Journal of hospitality marketing & management
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International journal of contemporary hospitality management
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Journal of service management
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The Cornell hospitality quarterly
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Journal of retailing and consumer services
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Journal of revenue and pricing management
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Journal of travel and tourism marketing
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European journal of marketing
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International journal of revenue management : IJRM
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Journal of business ethics : JOBE
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Journal of consumer behaviour : an international research review
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Journal of financial services marketing : JFSM
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Journal of marketing theory and practice
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ECONIS (ZBW)
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Service recovery, justice perception, and forgiveness : the "other customers" perspectives
Shin, Hyunju
;
Casidy, Riza
;
Mattila, Anna S.
- In:
Services marketing quarterly
39
(
2018
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10011804112
Saved in:
2
Silent voices : nonbehavioral reactions to service failures
Ro, Heejung
;
Mattila, Anna S.
- In:
Services marketing quarterly
36
(
2015
)
2
,
pp. 95-111
Persistent link: https://www.econbiz.de/10011290006
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