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~isPartOf:"Services marketing quarterly"
~person:"Gao, Yuhui"
~person:"Handrito, Radityo Putro"
~subject:"Customer satisfaction"
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Being fair to customers : a strategy in enhancing customer engagement and loyalty in the Indonesia mobile telecommunication industry
Hapsari, Raditha
;
Hussein, Ananda Sabil
;
Handrito, …
- In:
Services marketing quarterly
41
(
2020
)
1
,
pp. 49-67
Persistent link: https://www.econbiz.de/10012179201
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Low-cost airlines : a new customer relationship? ; an analysis of service quality, service satisfaction, and customer loyalty in a low-cost setting
Curry, Neil
;
Gao, Yuhui
- In:
Services marketing quarterly
33
(
2012
)
2
,
pp. 104-118
Persistent link: https://www.econbiz.de/10009553129
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