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~isPartOf:"Services marketing quarterly"
~person:"Guzman, Francisco"
~person:"Mattila, Anna S."
~person:"Paul, Justin"
~person:"Wong, IpKin Anthony"
~subject:"Brand image"
~subject:"Brand management"
~subject:"Corporate Social Responsibility"
~subject:"E-commerce"
~subject:"Service quality"
~type_genre:"Article in journal"
~type_genre:"Article"
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Brand image
Brand management
Corporate Social Responsibility
E-commerce
Service quality
Beschwerdemanagement
2
Beziehungsmarketing
2
Complaint management
2
Consumer behaviour
2
Dienstleistungsqualität
2
Konsumentenverhalten
2
Relationship marketing
2
Customer satisfaction
1
Customer service
1
Distributive justice
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Gerechtigkeit
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Justice
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Kundenzufriedenheit
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Rawls's theory of justice
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Rawls-Gerechtigkeitstheorie
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Verteilungsgerechtigkeit
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complaining behavior
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forgiveness
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interactional justice
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loyalty
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neglect
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noncomplainers
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other customers
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service failure
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Guzman, Francisco
Mattila, Anna S.
Paul, Justin
Wong, IpKin Anthony
Gilboa, Shaked
4
Vilnai-Yavetz, Iris
3
Choi, Beom Joon
2
Dalakas, Vassilis
2
Gamliel, Eyal
2
Herstein, Ram
2
Mangleburg, Tamara
2
Quach, Sara
2
Savas-Hall, Selen
2
Shin, Hyunju
2
Thaichon, Park
2
Torres, Ivonne M.
2
Tran, Trang P.
2
Zúñiga, Miguel Ángel
2
Abratt, Russell
1
Aggarwal, Praveen
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Aguirre-Rodriguez, Alexandra
1
Ali, Alisha
1
Amaad, Hafiz
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Banerjee, Shubhomoy
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Basu, Amiya K.
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Bavalur, Amulya Sai
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Bebko, Charlene
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Bergera, Ron
1
Birch, Nancy J.
1
Black, Gregory S.
1
Bosma, Maarten
1
Boveda-Lambie, Adriana
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Campos, Pimenta, Marco Tulio
1
Carter, Leanne
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Casidy, Riza
1
Chamorro, Antonio
1
Chang, Hua
1
Chilsen, Joel
1
Chowdhury, Fairuz
1
Cicchirillo, Vincent
1
Clouse, Shawn F.
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Cuffe, Barry
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Services marketing quarterly
Journal of business research : JBR
15
International journal of hospitality management
11
The journal of product & brand management
10
Journal of retailing and consumer services
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
International journal of contemporary hospitality management
6
The journal of services marketing
6
Journal of hospitality marketing & management
4
Cornell hospitality quarterly : CQ
2
International journal of consumer studies
2
International marketing review
2
Journal of service management
2
Journal of service research
2
Journal of travel and tourism marketing
2
The journal of consumer marketing
2
Asia Pacific journal of marketing and logistics
1
Business strategy and the environment
1
European journal of marketing : EJM
1
European management journal
1
European management review : EMR
1
International business review : the official journal of the European International Business Academy
1
Journal of business ethics : JOBE
1
Journal of financial services marketing : JFSM
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of promotion management : JPM
1
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
1
Journal of retailing
1
Journal of strategic marketing
1
Journal of vacation marketing
1
Psychology & marketing
1
Technovation : the international journal of technological innovation, entrepreneurship and technology management
1
The Cornell hospitality quarterly
1
The journal of brand management : an international journal
1
Tourism management perspectives : TMP
1
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ECONIS (ZBW)
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1
Service recovery, justice perception, and forgiveness : the "other customers" perspectives
Shin, Hyunju
;
Casidy, Riza
;
Mattila, Anna S.
- In:
Services marketing quarterly
39
(
2018
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10011804112
Saved in:
2
Silent voices : nonbehavioral reactions to service failures
Ro, Heejung
;
Mattila, Anna S.
- In:
Services marketing quarterly
36
(
2015
)
2
,
pp. 95-111
Persistent link: https://www.econbiz.de/10011290006
Saved in:
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