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~isPartOf:"Services marketing quarterly"
~person:"Tam, Jackie L. M."
~subject:"Customer satisfaction"
~subject:"Customer service"
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Examining the role of customer self-efficacy in service encounters
Tam, Jackie L. M.
- In:
Services marketing quarterly
40
(
2019
)
4
,
pp. 269-284
Persistent link: https://www.econbiz.de/10012179186
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