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~isPartOf:"Services marketing quarterly"
~subject:"Dienstleistungsqualität"
~subject:"Mobiltelefon"
~subject:"Privatization"
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Dienstleistungsqualität
Mobiltelefon
Privatization
Telecommunications industry
10
Telekommunikationssektor
10
Service quality
6
Beziehungsmarketing
5
Consumer behaviour
5
Konsumentenverhalten
5
Relationship marketing
5
Customer satisfaction
4
Kundenzufriedenheit
4
Mobile phone
4
Digitale Dienste
2
India
2
Indien
2
Marketing management
2
Marketingmanagement
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Mobilkommunikation
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Telecommunications
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Telekommunikation
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retention
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Call center
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Callcenter
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Dienstleistungssektor
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Emotion
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Großbritannien
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Kundenwert
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Kuwait
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Birch, Nancy J.
1
Carter, Leanne
1
Culver, Jeffrey N.
1
D'Alessandro, Steven
1
Das Gupta, Devashish
1
Edward, Manoj
1
George, Babu P.
1
Gray, David
1
Johnson, Lester W.
1
Sarkar, Sudipta Kiran
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Sharif, Khurram
1
Sharma, Atul
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Shukla, Paurav
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Tesfom, Goitom
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Services marketing quarterly
Telecommunications policy : the international journal of digital economy, data sciences and new media
12
The privatisation of European telecommunications
10
Discussion paper / Centre for Economic Policy Research
8
Journal of retailing and consumer services
8
Information economics and policy : IEP
6
International journal of quality & reliability management
5
Journal of management research
4
Journal of regulatory economics
4
Business history
3
Discussion paper
3
Electronic commerce research and applications
3
International journal of business excellence
3
International journal of business innovation and research
3
International journal of industrial organization
3
Nota di lavoro / Fondazione Eni Enrico Mattei
3
Pesquisa nacional por amostra de domicílios : Brasil
3
Strategic change : SC ; briefings in entrepreneurial finance
3
Working paper / Inter-American Development Bank, Research Department
3
African journal of business and economic research : AJBER
2
Amfiteatru economic : an economic and business research periodical
2
Business analyst : a refereed journal of Shri Ram College of Commerce
2
Critical perspectives on accounting : an international journal for social and organizational accountability
2
GITAM journal of management : a quarterly publication of GITAM Institute of Management
2
Harvard-Business-Manager : das Wissen der Besten
2
IDB Working Paper
2
International journal of business and economics
2
International journal of business information systems : IJBIS
2
International journal of e-business research : an official publication of the Information Resources Management Association
2
International journal of management and decision making : IJMDM
2
International journal of management and network economics : IJMNE
2
International journal of process management and benchmarking : IJPMB
2
International journal of production economics
2
International journal of quality and service sciences
2
International journal of services and operations management
2
Journal of economics and business research
2
Journal of management information systems : JMIS
2
Latin American business review : journal of the Business Association of Latin American Studies (BALAS)
2
Management information systems : mis quarterly
2
Pacific series
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ECONIS (ZBW)
6
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1
Mobile phone service providers shift to no-contract plans : implications on customer retention
Tesfom, Goitom
;
Birch, Nancy J.
;
Culver, Jeffrey N.
- In:
Services marketing quarterly
39
(
2018
)
2
,
pp. 92-107
Persistent link: https://www.econbiz.de/10011859502
Saved in:
2
The "I love o hate them" relationships with cell phone service providers : the role of customer inertia and anger
Carter, Leanne
;
Gray, David
;
D'Alessandro, Steven
; …
- In:
Services marketing quarterly
37
(
2016
)
4
,
pp. 225-240
Persistent link: https://www.econbiz.de/10011628463
Saved in:
3
Effects of perceived sacrifice, quality, value, and satisfaction on behavioral intentions in the service environment
Shukla, Paurav
- In:
Services marketing quarterly
31
(
2010
)
4
,
pp. 466-484
Persistent link: https://www.econbiz.de/10008729056
Saved in:
4
The impact of switching costs upon the service quality-perceived value-customer satisfaction-service loyalty chain : a study in the context of cellular services in India
Edward, Manoj
;
George, Babu P.
;
Sarkar, Sudipta Kiran
- In:
Services marketing quarterly
31
(
2010
)
2
,
pp. 151-173
Persistent link: https://www.econbiz.de/10003960083
Saved in:
5
Relationship between intra- and interorganizational service quality perceptions : an empirical testing of modified service profit chain model within Kuwaiti telecommunications indu...
Sharif, Khurram
- In:
Services marketing quarterly
30
(
2009
)
3
,
pp. 249-269
Persistent link: https://www.econbiz.de/10003865580
Saved in:
6
Customer loyalty and approach of service providers : an empirical study of mobile airtime service industry in India
Das Gupta, Devashish
;
Sharma, Atul
- In:
Services marketing quarterly
30
(
2009
)
4
,
pp. 342-364
Persistent link: https://www.econbiz.de/10003900813
Saved in:
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