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Berry, Leonard L.
4
Callahan, Tim
1
Fullilove, Eric J.
1
Gresham, Larry G.
1
Lovins, Amory B.
1
Morris, George P.
1
Parasuraman, A.
1
Seiders, Kathleen
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Stibel, Gary M.
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Sloan management review
Business horizons
17
Journal of retailing
13
Business Horizons
12
Harvard business review : HBR
7
Harvard-Business-Manager : das Wissen der Besten
6
Journal of marketing
6
MIT sloan management review
6
Marketing management : a quarterly business management publication of the American Marketing Association
6
Marketing for the bank executive
5
Report / Marketing Science Institute
5
Journal of the Academy of Marketing Science
4
Journal of service research : JSR
3
Organizational dynamics : a quarterly review of organizational behavior for professional managers
3
The Executive : an Academy of Management Publication
3
AMS review : official publication of the Academy of Marketing Science
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
Journal of marketing research : JMR
2
Journal of service research
2
MSI reports : working paper series
2
MSU business topics
2
Quality management journal : QMJ
2
Bankers' magazine
1
Business strategy review
1
Corporate brand and corporate reputation
1
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
1
Does marketing need reform? : fresh perspectives on the future
1
Handbook of relationship marketing
1
Harvard business review on managing health care
1
Harvard business review on retailing and merchandising
1
Interaktionen im Dienstleistungsbereich
1
Internal marketing : directions for management
1
Internes Marketing : Integration der Kunden- und Mitarbeiterorientierung ; Grundlagen - Implementierung - Praxisbeispiele
1
Journal of Service Management
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of public policy & marketing
1
Journal of service management
1
Leadership excellence : the magazine of leadership development, managerial effectiveness, and organizational productivity
1
Managing service quality : MSQ ; an international journal
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Marketing und Verbraucherpolitik
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Attention, Retailers! How Convenient Is Your Convenience Strategy? - Consumers favor retailers that save them time and energy. By understanding a retail experience from drive in to...
Seiders, Kathleen
;
Berry, Leonard L.
;
Gresham, Larry G.
- In:
Sloan management review
41
(
2000
)
3
,
pp. 79-90
Persistent link: https://www.econbiz.de/10006288751
Saved in:
2
Letters
Callahan, Tim
;
Fullilove, Eric J.
;
Wade, William S.
; …
- In:
Sloan management review
41
(
2000
)
2
,
pp. 5-10
Persistent link: https://www.econbiz.de/10006291443
Saved in:
3
LISTENING TO THE CUSTOMER -- THE CONCEPT OF A SERVICE-QUALITY INFORMATION SYSTEM
Berry, Leonard L.
;
Parasuraman, A.
- In:
Sloan management review
38
(
1997
)
3
,
pp. 65-76
Persistent link: https://www.econbiz.de/10006316016
Saved in:
4
CAPTURE AND COMMUNICATE VALUE IN THE PRICING OF SERVICES
Berry, Leonard L.
;
Yadav, Manjit S.
- In:
Sloan management review
37
(
1996
)
4
,
pp. 41-52
Persistent link: https://www.econbiz.de/10006327239
Saved in:
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