Hewett, David G.; Watson, Bernadette M.; Gallois, Cindy; … - In: Social Science & Medicine 69 (2009) 12, pp. 1732-1740
Hospitals involve a complex socio-technical health system, where communication failures influence the quality of patient care. Research indicates the importance of social identity and intergroup relationships articulated through power, control, status and competition. This study focused on...