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Dienstleistungsqualität
5
Service quality
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Organisatorischer Wandel
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Strategic change : SC ; briefings in entrepreneurial finance
International journal of hospitality management
402
Journal of retailing and consumer services
331
The service industries journal
292
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
173
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
140
Journal of hospitality marketing & management
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
115
International journal of quality & reliability management
112
International journal of quality and service sciences
111
Service business
109
International journal of productivity and quality management : IJPQM
107
Cogent business & management
103
Journal of service research : JSR
103
Health care management review : HCM review
102
International journal of services and operations management
102
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Discussion paper series / IZA
92
Quality management journal : QMJ
92
Total quality management & business excellence
91
Economics of education review
82
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
77
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of health economics
75
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Accounting horizons : a quarterly publication of the American Accounting Association
58
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ECONIS (ZBW)
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1
Strategies and servicescapes : delivering user-focused health care in Europe and China
Ardley, Barry
;
Chen, Ning Chris
- In:
Strategic change : SC ; briefings in entrepreneurial finance
26
(
2017
)
3
,
pp. 273-280
Persistent link: https://www.econbiz.de/10011820042
Saved in:
2
Relationship banking in practice : perspectives from retired and serving retail branch managers
Durkin, Mark
;
Kerr, Roisin
- In:
Strategic change : SC ; briefings in entrepreneurial finance
25
(
2016
)
1
,
pp. 27-43
Persistent link: https://www.econbiz.de/10011485241
Saved in:
3
Microfinance products and service quality in fiancial and quasi-financial institutions in China
Chan, Sow Hup
;
Lin, Jason Jianxiong
- In:
Strategic change : SC ; briefings in entrepreneurial finance
24
(
2015
)
3
,
pp. 267-284
Persistent link: https://www.econbiz.de/10011379868
Saved in:
4
A learning organization perspective of service quality operations in the IT industry
Soltani, Ebrahim
;
Chau, Vinh Sum
;
Liao, Ying Ying
- In:
Strategic change : SC ; briefings in entrepreneurial finance
21
(
2012
)
5/6
,
pp. 275-284
Persistent link: https://www.econbiz.de/10009625553
Saved in:
5
Seeking the perfect customer experience : a case study of British Telecom
Ojiako, Udechukwu
;
Maguire, Stuart
- In:
Strategic change : SC ; briefings in entrepreneurial finance
18
(
2009
)
5/6
,
pp. 179-193
Persistent link: https://www.econbiz.de/10003872548
Saved in:
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