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~isPartOf:"Technological forecasting & social change : an international journal"
~subject:"Electronic Commerce"
~subject:"Hospital"
~type:"article"
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Search: "Dienstleistungsqualität"
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Electronic Commerce
Hospital
Dienstleistungsqualität
39
Service quality
39
Consumer behaviour
18
Konsumentenverhalten
18
Customer satisfaction
16
Kundenzufriedenheit
16
Gesundheitsversorgung
15
Health care
15
Gesundheitswesen
12
Health care system
12
Beziehungsmarketing
11
Relationship marketing
11
Krankenhaus
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Robot
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Roboter
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Customer service
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Kundenservice
5
Customer integration
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E-Health
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E-health
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Healthcare
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Kundenintegration
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Patienten
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Patients
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Satisfaction
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Service robots
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Social Web
4
Social web
4
Artificial intelligence
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Betriebliche Wertschöpfung
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Data protection
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Datenschutz
3
Emotion
3
Innovation
3
Künstliche Intelligenz
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Online retailing
3
Online-Handel
3
Quality management
3
Qualitätsmanagement
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Ahammad, Mohammad F.
1
Bu, Caihong
1
Cegarra Navarro, Juan Gabriel
1
Chauhan, Ankur
1
Chen, Haotian
1
Chiappetta Jabbour, Charbel José
1
Cleven, Anne
1
Cui, Fangfang
1
Fait, Monica
1
Gao, Yacong
1
García-Pérez, Alexeis
1
Gaukler, Gary M.
1
Hajli, Nick
1
Hou, Hongli
1
Jakhar, Suresh Kumar
1
Ker, Jun-Ing
1
Kim, Rachel H.
1
Lai, Jung-Yu
1
Lee, Chang Won
1
Lee, Donhee
1
Lemke, Fred
1
Lu, Wei
1
Luo, Nuan
1
Ma, Rui
1
Martínez-Caro, Eva
1
Mettler, Tobias
1
Niu, Tao
1
Osei-Frimpong, Kofi
1
Pham, Thi Song Hanh
1
Rohner, Peter
1
Tu, Jianbo
1
Wang, Juite
1
Wang, Xinpu
1
Wang, Yichuan
1
Wang, Yu
1
Wilson, Alan M.
1
Winter, Robert
1
Zhai, Yunkai
1
Zhang, Mingli
1
Zhang, Qian
1
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Technological forecasting & social change : an international journal
Health care management review : HCM review
73
International journal of hospitality management
63
Journal of health economics
41
Journal of health organization and management
37
Quality management journal : QMJ
33
Journal of retailing and consumer services
29
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
28
The service industries journal
26
The TQM journal : the international review of organizational improvement
25
Health marketing quarterly
23
International journal of contemporary hospitality management
23
Health economics
22
Journal of hospitality marketing & management
21
International journal of productivity and quality management : IJPQM
19
Management science : journal of the Institute for Operations Research and the Management Sciences
18
International journal of quality & reliability management
17
Journal of internet commerce
17
Journal of travel and tourism marketing
17
Total quality management & business excellence
17
International journal of pharmaceutical and healthcare marketing : IJPHM
16
International journal of quality and service sciences
16
Health care management science
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
International journal of production economics
14
Production and operations management : an international journal of the Production and Operations Management Society
14
International journal of electronic marketing and retailing : IJEMR
13
Journal of business research : JBR
13
Service business
13
The European journal of health economics
13
Tourism management : research, policies, practice
13
Production and operations management : the flagship research journal of the Production and Operations Management Society
12
International journal of electronic customer relationship management : IJECRM
11
Cogent business & management
10
International journal of health care finance and economics
10
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of operations management
10
European journal of operational research : EJOR
9
Health economics review
9
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ECONIS (ZBW)
11
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1
Implications for sustainable healthcare operations in embracing telemedicine services during a pandemic
Chauhan, Ankur
;
Jakhar, Suresh Kumar
;
Chiappetta …
- In:
Technological forecasting & social change : an …
176
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013342719
Saved in:
2
Influencing factors of patient satisfaction in teleconsultation : a cross-sectional study
Lu, Wei
;
Hou, Hongli
;
Ma, Rui
;
Chen, Haotian
;
Zhang, Ran
; …
- In:
Technological forecasting & social change : an …
168
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012802623
Saved in:
3
Integrating community and e-commerce to build a trusted online second-hand platform : based on the perspective of social capital
Luo, Nuan
;
Wang, Yu
;
Zhang, Mingli
;
Niu, Tao
;
Tu, Jianbo
- In:
Technological forecasting & social change : an …
153
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012234664
Saved in:
4
Examining the impact of health information systems on healthcare service improvement : the case of reducing in patient-flow delays in a U.S. hospital
Ker, Jun-Ing
;
Wang, Yichuan
;
Hajli, Nick
- In:
Technological forecasting & social change : an …
127
(
2018
),
pp. 188-198
Persistent link: https://www.econbiz.de/10011956859
Saved in:
5
Healthcare service evolution towards the Internet of Things : an end-user perspective
Martínez-Caro, Eva
;
Cegarra Navarro, Juan Gabriel
; …
- In:
Technological forecasting & social change : an …
136
(
2018
),
pp. 268-276
Persistent link: https://www.econbiz.de/10011961859
Saved in:
6
Strategies for technology-driven service encounters for patient experience satisfaction in hospitals
Lee, Donhee
- In:
Technological forecasting & social change : an …
137
(
2018
),
pp. 118-127
Persistent link: https://www.econbiz.de/10011962009
Saved in:
7
Patient co-creation activities in healthcare service delivery at the micro level : the influence of online access to healthcare information
Osei-Frimpong, Kofi
;
Wilson, Alan M.
;
Lemke, Fred
- In:
Technological forecasting & social change : an …
126
(
2018
),
pp. 14-27
Persistent link: https://www.econbiz.de/10011952138
Saved in:
8
Antecedents and consequences of online customer satisfaction : a holistic process perspective
Pham, Thi Song Hanh
;
Ahammad, Mohammad F.
- In:
Technological forecasting & social change : an …
124
(
2017
),
pp. 332-342
Persistent link: https://www.econbiz.de/10011899423
Saved in:
9
Improving healthcare quality : a technological and managerial innovation perspective
Kim, Rachel H.
;
Gaukler, Gary M.
;
Lee, Chang Won
- In:
Technological forecasting & social change : an …
113
(
2016
)
2
,
pp. 373-378
Persistent link: https://www.econbiz.de/10011613100
Saved in:
10
Healthcare quality innovation and performance through process orientation : evidence from general hospitals in Switzerland
Cleven, Anne
;
Mettler, Tobias
;
Rohner, Peter
;
Winter, Robert
- In:
Technological forecasting & social change : an …
113
(
2016
)
2
,
pp. 386-395
Persistent link: https://www.econbiz.de/10011613106
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