Germano, Michael - In: The Bottom Line 24 (2011) 2, pp. 100-106
communicate the competitive viability of libraries as place and content providers to their users in the form of targeted benefits … the library's benefits and value to the users it serves. Practical implications – As a librarian, adjunct professor of … worth to its users based upon an understanding of their needs, the benefits to them specifically as well as the competing …