Dimitrantzou, Christina; Psomas, Evangelos; Vouzas, Fotios - In: The TQM Journal 32 (2020) 6, pp. 1599-1622
Purpose: The purpose of this paper is to identify the future research suggestions which have been made by several authors with regard to cost of quality (CoQ) and to group them into respective themes. Design/methodology/approach: This study was based on a systematic literature review (SLR) of...