Santos, Gilberto; Gomes, Sergio; Braga, Vitor; Braga, … - In: The TQM Journal 31 (2019) 6, pp. 928-947
Purpose: The purpose of this paper is to analyze the best way to create value in Portugal through quality and innovation and also to check what needs to be improved. Design/methodology/approach: A questionnaire was applied to population of 152 companies, with the research and development (R&D)...